How to change the default sound alert for Agents when new chats comes?

[Neha Bhosale]

Hello,

We have one requirement to change the Default Sound Alert for Agents when new chat comes.

I was trying to create a new record in Audio Files 

But, while uploading the desired audio file, it is giving an error.

The format of the file is also correct (tried for mp3 and ogg as well)

Can anyone please share some inputs if there is another process to follow 

I have followed the same steps from the doc - Manage audio files (servicenow.com)

Can anyone please share some inputs, that will be helpful 

[Musab Rasheed]

Hello,

Check these links

https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/administer/workspace/task/set-up-new-chat-alert-agent-workspace.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121745

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995140

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784604

If after following docs it is not working, Create HI ticket with Servicenow support team.

Please hit like and mark my response as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards