Integration between case mgmt from Legal, HR and WSD!

[fabio_milani]

Hi,

Do you know if there is an integration between case mgmt from Legal, HR and WSD? I mean when one area needs to engage another one... is there any documentation about that? There are some request that requires legal and WSD help on the same request and we would like to avoid going into each case management intake to raise two different cases for the same need.

Thanks,

Fabio

[Mark Manders · Accepted solution]

Add Case Tasks to the Case, requesting the assistance of another team.

[fabio_milani]

Is this the approach that you use in your team? Or is this something that ServiceNow is recommending?

[fabio_milani]

FYI. I just learned that adopting “Universal Requests” could solve the problem as well. Tks!