Maintenance case creation from Maintenance Plan.

[Sumit Oberoi1]

Can anyone help me with the following:

• We have use case for Maintenance plan, so I have installed the Maintenance Management plugin.
• I have followed the process document for the maintenance plan, and created a plan , schedule, and Workplace service as well(on workplace central)
• Also, I have created the workplace service config with the condition as per the plan and attached the template for the cases.
• But when the Maintenance plan nightly run scheduled job runs, it is not creating the case.
• There are few OOB workplace service config (Weekly and Daily) , these are creating the case sometime:
• Sometime when I create a plan and attach the weekly schedule accordingly it updates the Next run time basis of lead time. And when I run the schedule time, Last completion and next run time gets updated accordingly but still no case are created.
• Also, I need to understand if we create workplace service item for a Workplace Service how do we create automated task for workplace cases for each of the Service item.

[HrishabhKumar]

Hi @Sumit Oberoi1 ,

This documentation might help : https://docs.servicenow.com/bundle/washingtondc-service-management-for-the-enterprise/page/product/s...

Thanks.

Hope it helps.

If my response turns useful please mark it helpful and accept it as solution.

[Sumit Oberoi1]

@HrishabhKumar 

Thank you for the comment. But I have followed this Process document and did not help.

There are certain Blockers that I have encountered and unfortunately this document did not help.