Map View Does Not Load in WSD Portal

mythNOW · ‎08-02-2024

Hello ServiceNow Community,

We have recently cloned our production instance to our development instance, and after re-verifying the changes in DEV, I noticed our Map Studio does not load in our WSD Portal. Our Campus, Building, Floors, and Spaces were all saved, but noticed when opening 'Map View', the map does not load.

The search results shows how many spaces are available, and I can see the spaces if switching to card/scheduled view. The map view shows a blank screen. I looked in Indoor Mapping > Map Studio but found this message:

Obviously I am missing something after the cloning, but any thoughts on where I need to navigate to load the map?

mythNOW · ‎09-19-2024

I did find a solution for my issue after resolving. Looking at KB1279384 .

Indoor Mapping Issues After Clone

Description

Indoor Mapping Issues After Clone

Most Probable Cause

Missing specific Attachment [sys_attachment] records:

https://<instance>.service-now.com/sys_attachment_list.do?sysparm_query=table_nameINZZ_YYsn_map_core_outdoor_style%2Csn_map_core_font%2Csn_map_core_layer%2Csn_map_core_tile&sysparm_view=

When requesting the clone (All > System Clone > Request Clone), the System [clone_instance] record's Exclude Attachment Data (filter_attachment_data) field was set to true.

Resolution

Pre-requisites:

Role required: admin
Update your Application Scope to Indoor Mapping

Export the 'Fonts', 'Outdoor style', 'Layers', and 'Tiles' as XML from the source instance (PROD) then import the XMLs to the target instance (SUB-PROD)

Table Names

sn_map_core_font
sn_map_core_outdoor_style
sn_map_core_layer
sn_map_core_tile

Make sure all the tables mentioned in the article has the attachments necessary. You may need to grab them from your Production instance.

View solution in original post

Raj_Esh · ‎08-04-2024

Hi @mythNOW

We had the same issue, we have updated the plugin and records were missing in sn_wsd_indoor_map_place_properties_mapping table. Import them from the instance where it is working.

--Raj

mythNOW · ‎08-05-2024

Hello Raj,

Updating the Indoor Mapping plug in and even tried a 'Repair', updating the records of sn_wsd_indoor_map_place_properties_mapping still shows the 'Welcome to Map Studio' issue. Is there any other areas to look for/verify?

Thank you for looking into this.

connorlyons · ‎09-20-2024

@mythNOW The issues I had with maps was due to attachments missing after a clone. Your issue looks more severe than what I encountered. I would highly suggest submitting a HI support ticket - I had to.

connorlyons · ‎08-04-2024

Hi @mythNOW

I'm having some issues that sound very similar. My map is rendering properly except for in Map Studio - View Editor. It is showing duplicate Place Types for almost every Place Type.

I have attempted to move the map to my Test instance, and the map is not rendering anywhere (Map Studio, Portal).

Hoping someone may have seen similar issues before and found a solution.

Best,

Connor