Hi,We recently installed the Reservation Outlook Synchronization and the Reservation Outlook Add-In, as well as Workplace Reservation Management and Workplace Visitor Management as part of the WSD Safety Management Suite. Issue: When a user creates ...
Hi Everyone, recently we've noticed that staff are able to bypass the mandatory all day reservation option we've set as a requirement within WSD. Based on some testing it seems if the user selects a workstation, and moves to the next step, followed b...
Hello Can anyone provide frequently ask questions on reservation management? Thanks and Regards ShraddhaDesai
how can I delete or disable the "Add extra services" button here so that it no longer appears on the widget?
Hello all, When a user that has the Global Admin role (sn_wsd_core.admin) is trying to access "Indoor Mapping Properties" application menu, get this message: Requested resource not found The needed roles are OOB (sn_map_core.map_admin, admin), so t...
In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views.All configurations are correct. In the backend it appears on short description field butIn agent workspace is the trans...
After installing Workplace using Indoor Mapping, and all of the scopes that go along with that, I have the understanding of "Space Mapping" versus "Indoor Mapping", but I cannot find any clear documentation on what roles are required for what activit...
Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
Hi WSD experts,In visitor management, when a guest is registered, Receptionist staff will print their Badges.The badge looks like below. When we click the print badge Ui action, we need to get the hardcopy printed from the printer.How can we achieve...
We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
Hi everyone,I have an issue I don't know how to solve:My DPO was reclaimed over the Xmas break and as it was still on an older release, I can't apparently not reboot it no more.I have a new DPO on Tokyo and I want to activate WSD on it as we are curr...
Hi WSD experts,we have a requirement to send public survey to external visitors (as they would not login to snow) and when they submit submit we need to update their registration record. But in survey trigger conditions we don't have external visitor...
