We are on Utah, using Workplace Maintenance Management to generate Cases via the Workplace Maintenance Plans. Can someone help me understand why the Opened (opened_at) date seems to populate with the date that the Maintenance Plan was created? It's...
If i create a reservation in outlook for a room resource, it syncs correctly to WSD. But when I make the reservation in WSD for the same room, the event does not sync and errors with "The user does not have sufficient permission to perform this actio...
Hi Everyone,Currently I am having a problem with Calendar Synchronization. I configured the connection between SNOW and Microsoft Exchange. However, I am not able to sync the location, I always got this error message :com.glide.communications.Process...
Hi Community, Can you please help to resolve the mentioned issue. Steps to follow: Indoor mapping>CampusFrom the list, select the campuses you want to export, then click on ‘Export Campuses’. You can also click on ‘Export Related WSD Objects’ to down...
If I create a new Universal Request from Agent Workspace Home, it is creating 75 duplicate universal requests with the same details. Same thing is happening even if I raise a universal request from Employee Center
Hi All, We've recently been looking for a solution to better manage multiple desk reservations in our WSD module. At the moment, if a single user books a single desk, they have the ability to check in and check out of the desk. However, if a user boo...
While we know that reservable modules can be restricted in terms of visibility by using the 'User Criteria's' related list available on a Reservable Module record, has anyone tried to restrict a specific space that shows up within a reservable module...
If you make a reservation of more days of a Space in the Workplace Services Portal. Then you get for the period every day a notification email of the reservation. How can you configure it so that this notification comes only once and then never again...
Hi team, I am creating here the reservation, all went fine. My client asked me to use a specific table, to open this new reservation as request>ritm>task. I am trying through Workplace Case Management > Workplace Service. But I can't find the answer....
Hi ServiceNow’ers, We have been implementing WSD for a while now, and we’re very close to our go-live, but there’s still something that we need to achieve and I can’t quite figure out how to do it. So: In WSD reservation management, when inviting an ...
Hi Team, I have a requirement in WSD(workspace service Delivery) . In that I have visitor management application, i need to generate QR code for each Visitor record. Could you please help me how to generate the same ? Thanks in advance
Hi, Has anyone implemented catering as a service in WSD but needed to allow the user booking the room/catering the ability to choose from a menu at time of booking? For example when booking a room, add extra services>catering:Choose subcategory: Fing...
Hi, I believe this would be a customization and I was curious how to add to the Legend on the map view. For example, if I have a new desk type that is non-reservable titled "NewDeskType1" and when a user clicks on the legend, they will see NewDeskTyp...
As the title implies, I want to be able to "Allow whole day reservation" for certain reservable modules, but for the default value to be selected instead of empty. I do not want to "Require all day reservations" because I want to allow the end users ...
Hi,I have a situation where the base reservation was created in Outlook and synced with ServiceNow via Exchange Integration, not the WSD Add-in. Since we are originating in Outlook, users have to go into WSD and add services after. When the services ...
