Not able to access the WSD Search page in PDI

[Abc 26]

Hello Experts,

I have installed all the required plugins with the demo data but still i am not able to access the WSD search page where i can make a reservation for the meeting room and Desk.

Please help if have faced some similar issue while using WSD in learning simulator or PDI.

@Raj_Esh @Arvid 

Thanks in advance.

[Raj_Esh]

Hi @Abc 26 

Please check your user role. You would need workplace user role(sn_wsd_core.workplace_user) to access the Reservation Management module and for bookings. 

Hope it helps.

[Laveena-Agarwal]

Hi @Abc 26 

WSD_Search was an old page. I can still see it in my PDI, but as per ServiceNow documentation, it looks like it was deprecated a few releases back.

Workplace Service Portal is no longer a separate portal; it has been merged into the Employee Center.

I completed the WSD – Essentials course in mid-January. At that time, Workplace Services was visible on the Employee Center home page along with "Technology Services", but I have checked it today and now it’s no longer showing.

I recommend raising a support case with ServiceNow University, sharing your instance details related to the course. Click on "Help Center" on the top and right side you will find the open to "Create a Case"

[Arvid]

Hello @Abc 26,

Can you share more on the URL used? It should look something like "instance.com/esc?id=wsd_search" (example when using Employee Center portal).

As mentioned above, the user must have the workplace_user role to access the experience.

I see a reference on deprecation, this is related to the "ws"-portal. But the widget is available and can be access on your service portal.

Kind regards,

Arvid