Hello, We have one requirement to change the Default Sound Alert for Agents when new chat comes. I was trying to create a new record in Audio Files But, while uploading the desired audio file, it is giving an error. The format of the file is also co...
There is no field for the assignment group on SCTasks in the Agent workspace. Therefore how can this be updated in the workspace if it needs to be transferred?
Hi all, i should install the Workplace Service Delivery module on a customer DEV Instance, what is the procedure to install it? I can't find the installation procedure. Thanks
Hi, im planning to integrate the map view in reservation management. I designed a campus, building, etc... in Map Studio... the importet Data ist visible, reservation = true .... all fine... but in ws-Portal -> the map doesn't show. i just set up...
I am trying to add UI action on Service operation workspace -Incident table. Should I add it on ITSM workspace OR IT service operation workspace
Hi all, I followed the instructions in this article to import a map to my instance but I can't view any of the reservable spaces in the building from the Make a Reservation page. Any idea what is going on? I can't tell if I made a mistake or if I sho...
I have installed the indoor mapping application and the associated demo data. The Map View shows the demo campus, but the Card View shows nothing (Why?). Which table is the Card View related to ?
As per OOB functionality of Map view for Make a Reservation, all the available space appears in Olive Green Color. But for us it is appearing Olive green for few of the space and for few eve though the space is available, it is appearing in Grey colo...
Hi Community, i have an issue with the Workplace Reservations for Microsoft Outlook Add-in. The Add-In is configured for tessting purpose on a developer instance in a single user setup in Outlook. Searching with the Add-In in Outlook, doesn't come ba...
Looking to see how we can define a space that is reservable, visible, but only allowing that space or types of space to reservable after a defined date. The scenario is that we want staff to be able to begin making reservations for future dates, how...
We're trying to install the WSD Reservation Outlook Add-in in our lower level environment, and are getting an error: "This browser is not supported in this experience or This add-in could not be started." We installed WebView2 runtime into our device...
Can Workspace Service Delivery be installed in PDI? I have installed plugins, but the sn_wsd_core.admin role does not get assigned to admin account. As a result, Workplace core components cannot be accessed due to security constraints. I cannot s...
Does ServiceNow support series appointments? If yes, does it handle the series as a series or does it break them into single meetings? If we want to enable series meetings then this is also a must-have.Does it intelligently resolve conflicts when bo...
What are the main differences between Spaces and Rooms other than the mandatory space type field on the space table? We're implementing a system that will contain the following and trying to figure out what makes the most sense in set up in terms of...
Is there a way to default and restrict the portal reservations for Workplace Reservation Management to the next day or later? Currently, when the user navigates to the Workplace Services portal and goes to search for available spaces for reservation...