Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

WSD Space Name/Title updates successfully but cross-scope errors are displayed during save. Impact?

vadlasnow
Tera Contributor

Hi Community,

We are using Workplace Service Delivery (WSD) with Indoor Mapping enabled.

When updating the Name/Title of a room record (sn_wsd_core_room), the update completes successfully and the new value is saved. However, the following errors are displayed:

vadlasnow_0-1788525276450.png

 



Access to api 'setWorkflow' from scope 'sn_wsd_indoor_map' has been refused due to the api's cross-scope access policy.

Delete operation against 'sys_translated_text' from scope 'sn_wsd_indoor_map' has been refused due to the table's cross-scope access policy.

 

Questions:

  1. Is updating the Name/Title directly on sn_wsd_core_room the recommended way to rename a space?
  2. Are additional records (translations, map labels, indoor map data, etc.) expected to be updated when a space name changes?
  3. Since the save succeeds, what functionality may be impacted by the cross-scope errors?
    • Indoor Maps?
    • Translated labels?
    • Reservations?
    • Space search?
  4. Has anyone encountered similar errors after a recent upgrade?
  5. Is this a known WSD/Indoor Mapping issue or expected behavior due to cross-scope enforcement?

Any guidance on the recommended process for renaming spaces and understanding the impact of these errors would be appreciated.

Thank you.



0 REPLIES 0