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Place Type not updating in Dev instance after Space Type change on Space record.

AkilSayyed
Tera Contributor

Problem:
The Place Type is not getting updated in the Dev instance after changing the Space Type on a Space record.


Reference

I followed the steps mentioned in the below article:
https://www.servicenow.com/community/wsd-blog/creation-of-a-place-types-for-indoor-mapping/ba-p/2267...


Steps Performed

The below steps were executed in both the client Dev instance and a Demo instance:

  1. Created a sample Space Type and Place Type record (Name: Test Place Type).
  2. Created the corresponding Place Type Mapping record.
  3. Opened a Space record and updated the Space Type.
  4. Navigated to Map Studio → Manage Workplaces → Places.
  5. Selected the building and opened the specific space.
  6. On the right-hand panel (Place details popup), verified the Place Type field.

Observation

  • In the Demo instance, the Place Type is updated correctly after changing the Space Type.
  • In the Client Dev instance, the Place Type is not updated after the same action.

Validation Performed

  • Checked Application Logs

    • Location: System Logs → System Log → Application Logs
    • Result: No errors found after updating the Space Type.
  • Verified UI Policy

    • Path: System UI → UI Policies → Indoor Place Type Mapping
    • Result: Configuration and values are the same in both Demo and Dev instances.
  • Verified Business Rules

    • Tables checked:
      • sn_wsd_core_space_type
      • sn_map_core_place_type
    • Result: Business Rules appear identical in both environments.

Request

Please suggest any additional checks, configurations, or actions required to resolve this issue in the Client Dev instance.

1 REPLY 1

NaveebPaulJ
Tera Contributor

sn_wsd_indoor_map_place_type_mapping_list - check this table


workplace core -> Space Administration -> Campus 

Select the campus and use the UI action "Synchronize"