When I impersonate the user, ServiceNow directly landing on to the now/sow page

[tvempalle]

When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. 

Useful tip : All our users are using the workspace. 

Please note that I tried finding out the now/sow in the sys_user_preference_list table and found nothing related to it. 
I have also checked the system property and attached is the screenshot for the reference

Please help me in resolving this issue

I am seeing this issue only for the few users not all the users. 

[Ankur Bawiskar]

@tvempalle 

there must be homepage redirection configured, please check below

Homepage Redirect Rules in Next Experience 

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[tvempalle]

Thanks Ankur,

I am seeing two Homepage destination rules currently setup in the system. I also see the user criteria as well. Attached are the screenshots for your reference. I would like to let you know that these are OOB rules, should I go ahead and change the destination from now/sow to anything else? Please note that all our users are using workspace. 

Help me to fix this. 

[svirkar420]

@tvempalle , The condition says if you have any other role than admin and next experience UI is true, you will be redirected to the given landing page. Check out this documentation for your questions resolution. - Landing page .

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Saurabh V.

[tvempalle]

Hi,

Yes, we recently upgraded our instance to Zurich post to which we are seeing this error. 

I have tried the following.

1. I tried modifying the existing the destination rule from now/sow to /now/workspace/sow  or  now/nav/ui/home. Since this is an OOB there is no option to edit / create a new record. 
I tried disabling the ServiceNow landing page destination rule "SOW Landing Page". Impersonated the affected user and verified and I still see the error. 
2. I tried removing the added role "ITIL" in the user criteria. Impersonated the affected user and I still see the error.
3. As you suggested, I tried to update the system property glide.login.home and set its value to now/nav/ui/home. Impersonated the affected user and verified and I still see the error.
4. I tried disabling the system property "glide.ui.polaris.experience" however, I sense that this would have a huge impact in the performance hence didn't touch this.