When I impersonate the user, ServiceNow directly landing on to the now/sow page

[tvempalle]

When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. 

Useful tip : All our users are using the workspace. 

Please note that I tried finding out the now/sow in the sys_user_preference_list table and found nothing related to it. 
I have also checked the system property and attached is the screenshot for the reference

Please help me in resolving this issue

I am seeing this issue only for the few users not all the users. 

[Ankur Bawiskar]

@tvempalle 

there must be homepage redirection configured, please check below

Homepage Redirect Rules in Next Experience 

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[tvempalle]

Thanks Ankur,

I am seeing two Homepage destination rules currently setup in the system. I also see the user criteria as well. Attached are the screenshots for your reference. I would like to let you know that these are OOB rules, should I go ahead and change the destination from now/sow to anything else? Please note that all our users are using workspace. 

Help me to fix this. 

[svirkar420]

@tvempalle , The condition says if you have any other role than admin and next experience UI is true, you will be redirected to the given landing page. Check out this documentation - Landing page .

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Saurabh V.

[Tanushree Maiti]

Hi @tvempalle 

As per this community post , 

• Confirm that the Service Operation workspace plugin is updated to the latest version.
• Modify the system property glide.login.home and set its value to now/nav/ui/home.
• Check whether the SOW redirection is functioning as expected. Ensure that the property glide.next_experience.user_selected_landing_page_enabled is turned on; if it is disabled, enable it.
• Look for any user preference with the name my_home_navigation_page that has a system value of true. If such a preference exists, remove it.