When I impersonate the user, ServiceNow directly landing on to the now/sow page

[tvempalle]

When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. 

Useful tip : All our users are using the workspace. 

Please note that I tried finding out the now/sow in the sys_user_preference_list table and found nothing related to it. 
I have also checked the system property and attached is the screenshot for the reference

Please help me in resolving this issue

I am seeing this issue only for the few users not all the users. 

[Ankur Bawiskar]

@tvempalle 

as per the user criteria script yes that's what is taking user to now/sow

I checked in my PDI and those are OOTB records

1) user criteria "ITIL non-admin" -> if logged in user is itil and non admin then take to now/sow

I think your user is having itil role and hence it's behaving like that

Did you check that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[tvempalle]

Hi Ankur,

Yes, I checked that. Infact, I removed the ITIL role from the user criteria. I impersonated again and verified. Still the same error. Impersonated user is directly landing on to now/sow. When I click on back on the browser then it takes impersonated user to the home page

[svirkar420]

Can you share a SS of what have you changed?

[tvempalle]

1. Disabled the SOW Landing page destination rule.
2. Removed ITIL role from the user criteria.
 
Attached are the screenshots for your reference

[tvempalle]

I read the article that you and Ankur shared earlier. I followed the steps and I still see the error. Attached is the screenshot for your reference