Workplace Service Delivery does not work in PDI

katerinam · ‎04-02-2022

Can Workspace Service Delivery be installed in PDI? I have installed plugins, but the sn_wsd_core.admin role does not get assigned to admin account. As a result, Workplace core components cannot be accessed due to security constraints. I cannot see this role or able to get to the tables. The rest of the tables (Reservation, Visitor, etc) seem to be fine but without the core they are are not usable. I have tried on Rome and San Diego and attempted to install the entire suite as well as individual plugins, but looks like the same issue. Thank you.

Mark Roethof · ‎04-02-2022

Hi there,

Have you tried logging in as the out-of-the-box admin user, and assigning sn_wsd_core.admin that way?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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katerinam · ‎04-04-2022

The issue is that sn_wsd_core.admin role is not visible / accessible for admin user in PDI. I tried it in multiple versions (Quebec, Rome and San Diego) in PDI - wiped and restarted instance multiple times. I ended up installing it on a demo instance that I have at work and it worked like a charm. No issues at all. Exact same steps. Looks like this application is not working properly for installation in PDI.

Mark Roethof · ‎04-04-2022

Works fine here on PDI. Did you check what I mentioned?