WSD and Flows

[Travis Michigan]

Can anyone point me towards information or examples of using a subflow with a Workplace Service?  I see the option under fulfilment type and I would love to use it by pointing to the subflow, but it doesn't seem to work like requests and flows and I haven't had luck finding the information I need.  I haven't been able to find examples of using the flow fulfilment type with Workplace Cases.

[Amit Gujarathi]

HI @Travis Michigan ,
I trust you are doing great.

Certainly! In ServiceNow, you can utilize subflows with Workplace Services to enhance your IT asset management processes. Although the documentation might not explicitly cover this specific integration, I can guide you through the necessary steps.

To use a subflow with Workplace Services in ServiceNow, you need to follow these general instructions:

1. Create a subflow: Start by defining a subflow that encapsulates the logic and actions you want to perform within the Workplace Service. This can include any relevant tasks or operations related to IT asset management. Make sure to save the subflow.

2. Configure the Workplace Service: In your Workplace Service configuration, locate the "fulfillment type" option. Select the subflow as the fulfillment type for the desired functionality. This tells ServiceNow to execute the subflow when handling requests through the Workplace Service.

3. Test and verify: Once you've set up the fulfillment type to use the subflow, test it with sample requests or flows within the Workplace Cases. Make sure the desired actions are triggered correctly and the subflow functions as expected.

While there may not be specific examples available for using the flow fulfillment type with Workplace Cases, you can refer to general documentation on subflows and Workplace Services to understand the concepts and steps involved. Additionally, you can explore the ServiceNow community forums or reach out to the ServiceNow support team for further assistance if needed.

[Travis Michigan]

Thank you @Amit Gujarathi that actually sounds very similar to what I have done, but I'm afraid I must not have something linked together properly.  When I test the subflow and give it a case to work with, it performs as expected.  I have it entered in the WorkPlace Service.  I'm thinking that because it has a mandatory input (the case reference) that isn't what is functioning or I have setup incorrectly.

I kind of found a way around it but adding a field to check the cases for being appropriate, and I create a flow to check for those cases and then if they match that flow calls the subflow and it works... but I just feel like it isn't best practice at all and I am setting myself up for future problems this way so I would much prefer to correct this if I can figure out what I've done incorrectly.  

[Rob E]

I don't know if you ever got this working properly. I had similar issue with flows not executing when I used the record producer. I finally found that you need the input name of "workplace_case" and it need to be type reference to Workplace Case in order for it to execute

I tested it with a additional_comment update to work.

Hope this helps