We started receiving complaints this week about how some of our WSD cases are being created. When fulfillers create a case on a backend and fill out all of the information for a ticket and save it, some of the information is being altered when they save it. It changes depending on the Workplace Service they choose.
Looks like it is altering the tickets they create to use the Case Templates for the service they choose. This just started happening to all the tickets they manually create the day we ran updates in Production. Is anyone familiar with what updates recently went out with Zurich that could be causing this and how to correct it?
Any help would be appreciated.
