WSD Check-In/Out Notification

[cmaleblanc]

Hi, We've implemented the Check-in and out function for one of our reservable modules, but the notification that is sent, is only triggered after the event has already started. We would like the reminder to trigger prior to the start of the event. 

User books a space -> 30mins prior reservations open -> 15mins prior Users gets email reminder to check in -> Check-in is open for 60mins post start time. These settings are all working, except for the Check-in email. Inside ServiceNow we can only find an option that runs on a schedule, and  looks for reservations that have past, but have not check-in yet.

We would also like a similar option for check-out, with an alert being sent 15mins prior to the check-out time, so we can alert users that they need to check-out from the service. 

I'm new to this portion of the tool, so any guidance would be great. Thanks. 

[Community Alums]

How did you go with this? I'm headed down the same path atm. 

[cmaleblanc]

Unfortunately we haven't found a solution at this time, by default the check-out reminder is taking place after the end of the reservation. I had a ticket open with ServiceNow for a few months, with no results. They let me know about 2 weeks ago that this was the behavior as it's intended and suggestion I open it up on idea portal for a future update, but it hasn't been a priority. I'll probably circle back to it in the new year, unless someone finds a solution. 

[Raj_Esh]

@cmaleblanc @Community Alums 

Currently, we are not using check out reminders. 

But, all I could say to implement custom solution to send out the reminders.

[Community Alums]

For those wondering, the check-in/out reminders use the 'sn_wsd_rsv.time_before_check_in_out_reminder' system property. This works in conjunction with the 'Check-in/out reminder' scheduled job which runs every 30min starting at a quarter past the hour. 

E.g. If the system property is set to 60minutes, when the scheduled job runs, if it has been >= 60minutes since the user was meant to check-in or out, they will get the reminder. 

OOTB ServiceNow does not send reminders to check-in prior to your check-in time. TBH, after some thought I like this approach. If you are wanting a pre check-in/out reminder you would need to setup your own scheduled job or flow. 

The 'sn_wsd_rsv.time_when_reservation_cancelled_without_check_in' property enables you to specify after how many minutes should a reservation be canceled if it is not checked in. The afore mentioned scheduled job also triggers this.