WSD configured map is not loading on Now mobile

[Rahman4]

Hi there,

We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reservation for a space for the same reservable mobile in the Mobile it shows the Toggle Map View option and we click the Next button there is an error "Can't load this map" "An unkown error has occured. Please contact your system administrator". We are not sure why the map is not showing? Any comments will be appreciated.

The error:

[UmaMaheswari]

@Rahman4  - I am facing the same issue. Were you able to resolve this issue.

[Phoebe Edwards]

I've had the same issue previously.

Once you have enabled the sn_wsd_mobile.enable_map_view_for_mobile_reservations property, follow the steps in the documentation:

https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/wsd-for...

If you are still facing issues, resyncing the campuses should fix the problem.

Hope this helps 🙂

[Bill B_tjene]

I know this post is older, but I recently started having this problem after the recent update to WSD Enterprise 1.4. 

I am finding the sn_wsd_core.workplace_user does not have enough access, specifically erroring on IndoorMappingApiHelper script include. 

My temporary solution is to add the role sn_map_core.map_editor which will enable the map on mobile.