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Assigned To user want a REMINDER auto-generated when they change the case state to Pending/Suspended

The Assigned To user, on an HR Case, wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe. This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup. We are trying to f...

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Human Resources Service Delivery

How Can I use an IF AND Statement in Catalog Client Script

Dear ServiceNow Developer Community Colleagues, Please can I kindly ask for you assistance on how to achieve the following in an On Change Catalog Client Script (please see attached screenshot as back up). I have established an On Change Catalog Clie...

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How to use script include function in report

script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...

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Showing emails in activity stream on employee portal

Hi, Since it is not possible to show emails in the activity stream on the employee portalService Portal: Email activity is not displayed in standard "Ticket Conversations" widget - Known ErrorI was thinking of creating a new tab in the standard ticke...

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Auto-cancel RITMs in Waiting for Approval state after scheduled notifications and reporting.

- Generate and send scheduled reports to respective Country_Approver_License group manager for RITMs pending approval. Here group is for 15 country like USA_Approver_License, Hungrey_Approver_License so on- Send two reports at 7-day intervals (after ...

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Reopen SCTASK

User opened the SCTASK in two tabs, in one tab user closed the task and immediately changed the state in second tab, the task went to Work in progress again, need to stop this thing. Please suggest me how can I stop this activity. Once SCTASK closed ...

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Expose associated topics on knowledge base articles

Hi,Expose assigned topics related list on knowledge article pages in platform view, Only ITSM team members and ServiceNow Admin team have access to add/remove/reassign in the topic list.I have added the assigned topics related list to the knowledge a...

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Quesion related innovation management

When creating a task from an idea, the Idea Title maps to the task’s Title field.The Idea Description maps to the task’s Description field.it should Works for all task types available in the dropdown (Demand, Project, Epic, Story, SAFe, etc.) dependi...

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LDAP OU Definition Connection Test Fail

Hi Guys, If any one could guide what is the reason for below error which i am getting when doing a connection test on LDAP OU Definition [LDAP: error code 10 - 0000202B: RefErr: DSID-0310079D, data 0, 1 access points ref 1: 'CORP.Group' ] Connection ...

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We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)

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Need to translate a configurable workspace? - check this

Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...

Article

Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

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Resolved! How to investigate where the table References used Before Deleting a Custom Table in ServiceNow

To optimize subscription costs, we have a requirement to delete a custom table in ServiceNow. Before proceeding, we need to ensure that the table or its records are not referenced anywhere in the platform, such as in fields, scripts, choice lists, or...

Question

"This Knowledge Item has expired"

Hi, Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...

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Knowledge Management

URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

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