ServiceNow Community

Service Mapping - Filter out particular Alerts from impacting the Service Instance

We have a requirement where we need to filter out certain Alerts from impacting the Service Instance. Is there a way to achieve this out of the box? We're using Dynamic Mapping with Calculated Application Services.

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Cleveland SNUG: Call for Sponsors

We’re currently planning the next Cleveland ServiceNow User Group (SNUG) and are seeking a ServiceNow partner to sponsor the event. Specialist, Premier, Elite, and Build partners are all eligible to participate. Here are some of the benefits of spo...

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AI Agent in combination with Control Indicators

Hi, Context:We are using scripted control indicators for several of our control objectives.However, this is of course limited to what JavaScript can do within the ServiceNow platform.Now, we are exploring the possibilities of AI Agents which will cle...

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Configuring SCIM Provisioning from Microsoft Entra ID to ServiceNow

Running into an issue when generating and retrieving the bearer token for the secret token in Azure for provisioning. I'm following the article below and I'm running into an issue on step 9. I'm receiving {"error_description":"access_denied","error":...

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Assessment Simulator Task 6: Create a Dashboard and Add a Visualizaiton

HiI am having issues with step 6 primarily but even step 4 I am not sure I have done correctly. Below are the instructions:------As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible...

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Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

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Extension of ast_contract table

Hi all, I need to extend ast_contract table.I know that the role to manage contracts is contract_manager and is requester type.How does licensing works in this case? It maintains the same logic of the parent table?

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UI Policy Mandatory Fields Triggering Too Early & Preventing State Transition on Problem Task

Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...

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Can 2 date range filters work at the same time in the same dashboard?

Hi Community, Is it possible to have 2 date range filters on the same dashboard, same tab that would work independently but also together? I initially created a dynamic content element which I managed to make it work for one of the date fields we ne...

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Knowledge management overview Dashboard

Can the OOB knowledge management overview Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...

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MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

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Resolved! Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

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Pre-hire candidates should not have access to any catalog items or servicenow backend

We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...

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How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)

Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...

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Case Management
CSM Configurable Workspace
Customer Service Management
Customer Service Portals

dependent list collectors in catalog form

Hey Guys,I have an requirement to make the list collectors as dependent.for example, I have three list collector variables with not reference to any table directly(I have custom choices values).All three visible on the form. at once.If I select some...

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Request Management
Service Catalog