ServiceNow Community

Auto approve CEO requests using flow designer

Good morning, Im facing an issue here, Im trying to create a flow that auto approve all tickets being created by/or on behalf of our, but it is still does not work. I did create a business rule which is working fine, but it does not exclude the user...

Question

"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

Question

Other AI Search profile got recorded/created while configuring

Hello Devs,I would like to ask how to resolve this issue that I am facing right now, I was configuring a Now Assist Skill Kit with an AI search while recording it in an update set. There were 13 AI Search Profile created and recorded in my update set...

Question

Getting Started with Hardware Asset Management

Welcome to ServiceNow® Hardware Asset Management Congratulations on purchasing ServiceNow® Hardware Asset Management (HAM)! With ServiceNow HAM, you’ll take control of your hardware assets, creating visibility across your hardware estate and optim...

Article

How To: Adding Color & "End Steps" to Process Flow

BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...

Question

How can I change the default list name from Spanish to English in the Service Operations Workspace?

In the Service Operations Workspace, under Lists → Default Lists, the list appears as “Casos – Todos”.Since it is a default/system list, I can only see the option “Save a copy” and I’m not able to rename it.Is there a way to translate or rename this ...

Question

UI Action

Hi, I created UI action to set the ticket to closed skipped. It works fine, but it leaves the comments field empty. I want to have a pop-up message or alert "Please fill in the Comments field before closing"See below how the ticket is closed but the ...

Question

Resolved! Scripting vs Flow Designer

Hi All, As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...

Question
Service Mapping
Service Operations Workspace

Virtual Agent Architecture & Key Components

Hi there, The ServiceNow virtual agent Bot serves as a primary channel for engaging customers and enhancing their overall experience. It is essential to comprehend its functionality, the architecture diagram, the components involved, and how to ide...

Article
VA Architecture
VA Conversational Interface
Virtual Agent

Getting only 1000 records from the Intune API

Getting only 1000 records from the Intune API when i try to pull the intune data from the below url , i am getting only 1000 records, Please let me know how can we get more data https://graph.microsoft.com/v1.0/deviceManagement/managedDevices

Question
Asset Management

The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

Article
ServiceNow Impact

Resolved! Can I create a flow that is triggered by deleting a record?

I'm thinking of creating a process that is triggered when an attachment is deleted.I understand that this can be implemented using business rules, but is it possible to use deletion as a trigger in the Flow Designer as well?

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question

cmdb questions

Hi All, i trust this email finds you well.1) i have a request to track ports used by the db instance (sql, mysql, mongodb, etc). I noticed there is a field called "TCP ports" which is a string field and can store multiple port numbers separated by a ...

Question

Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?

We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...

Question