How to carry over category and subcategory from incident to change in related list

Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...

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• Change Management
• Cost Management (ITSM)

How To write simple JavaScript in Servicenow

I am embarrassed to ask this question.   I am on lesson 15 of Chuck Tomasi Learn JavaScript on the Now Platform.   Trying to work Lab 4.   I have a PDI.  My problem is that I don't know what Navigator App or Module to select in order to start writing...

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I am unable to locate the instructions for SANF labs. can someone provide assistance?

Currently, I am working on the ServiceNow Administration Fundamental labs but I do not see any step-by-step instructions. Can someone provide any guidance. 

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Universal request - Contact type getting set to "Self-service - Universal Request"

Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...

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How to configure contextual text formatters in a form

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File Upload tool AI agent not extracting

Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...

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Agentic AI- how to use agent to extract information from documents

Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...

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Target filed is empty after processing email through Inbound Email trigger

Hi Community,I am facing an error while running the inbound email trigger "Value of filed record is not a GlideRecord". I am guessing the issue is because the inbound email's target record is empty. Attaching the screen shoot for reference.The scenar...

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Now Assist incident summarization - Adding prompt

Hi , I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt.  But even after updating the prompt, finalizing it and publishing the latest version of the pro...

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Agent Workspace: how to block off certain fields from being edited

Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...

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CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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Workspace View Rule cannot be created as View returned nothing

Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...

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Workflow or flow designer

Which is better Workflow or flow designer?

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Article -> Detecting Duplicate Client Scripts Using a Background Script

 Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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