ServiceNow Community

Possibility to customize the Project Workspace RIDAC to show the RIDAC records from sub-projects

Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...

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Project Portfolio Management
Service Portfolio Management

i need some good tips for CSA exam..?

how can i clear my CSA exam in first try and some imp tips?

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Zurich Upgrade from Xanadu: Specific Issues Encountered

We recently completed an upgrade from Xanadu to Zurich and haven't experienced any significant problems during our post-upgrade testing. We're interested in learning about the experiences of others who have made this transition. Our Setup:Performed a...

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Create Login and Register Page in Custom Portal

Hello every body , I have a question about login and register page in the portal , My scenario is : I am working on application to automate issue the certificates to citizens(birth .. etc) I have two tables ,1- called user (core table),2- citizen (...

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New Patter Extension "OMV Get HP SKU Number - Linux"

New pattern extension added in discovery of win and linux/unix - help with KB or details about this.

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ESC routing to undesirable page after enable Nowassist on Virtual agent

ESC is routing to undesirable page after enable Nowassist on Virtual agent on dev - When I search for a suggested catalog item it routes me to /com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id= whereas in Prod iots correctly routing me to ...

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Yokohama Upgrade

Hello All, After cloning and upgrading my instance in Yokohama, I can no longer see the Client Script and Server Script sections in the Widget Editor but it is visible in Default view. See below both screenshot attached. Thank You!!

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CSM

I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?

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how to use soap step in flow designer correctly

Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...

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what is Servicenow CPQ ?

can we practice in my free instance?

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From Learner to Certified: My CSA Journey

Hi all,I recently cleared the CSA exam, and I wanted to share a few things that genuinely helped me during preparation.1. Spend time learning through ServiceNow UniversityGoing through the courses and doing the labs regularly helped me build a proper...

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Content item is not directly redirecting from portal.

Hello, Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...

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How to create the scripted rest api for requested item with attachment

Hello everyone, Could you please help me to know how to create Scripted rest api where I want to create requested item through it of particular catalog and want to add an attachment while creating the request through the rest api kindly share m...

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email template in Service Operation Workspace

I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?

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Resolved! Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

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