ServiceNow Community

change my time zone to Asia/kolkata

i just got my new PDI . how should i change my timezone to Asia/kolkata as it is not available in the available time zone

Question

Duplicates in database view

I have this database view, data is reflecting correctly, but it is coming twice ( meaning duplicate), what should I change in the where clause to avoid duplicates records?

Question

trigger on sys_email table in flow designer

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?Thank you!

Question

Enhanced Chat / Now Assist – “Start New Conversation” (+) Disabled After Conversation Timeout

Hi everyone, We are using Now Assist in Virtual Agent with Enhanced Chat .When a conversation times out , the chat session closes as expected.However, we noticed that at the same time the “Start New Conversation” (“+”) button at the top also becomes ...

Question
enhanced chat
Now Assist

Strange login behavior. Bug?

I have two accounts in our instance. Both accounts share the same email address but have different usernames. My non-admin one is provided through M365. So yesterday I logged into my non-admin account via SSO as I normally do. I use a private tab for...

Question

How to delete an application from ServiceNow IDE?

I created an app in ServiceNow Studio's ServiceNow IDE and I need to delete it, but, I don't see an option to delete an app.I have already deleted the app from Systems Application > My Company Applications, but it still appears in IDE. Does anyone kn...

Question

Create a field on cmdb_ci table in a domain separate enviroment

Hi, I am planning to create a custom checkbox on cmdb_ci table, on a particular domain. how do i make sure if that field is not accessible (read/write/update) by other domain users.

Question

Resolved! How to populate list collector from client script

Hi,How can we add managers in list collector variable based on group selected in another list collector variable using onSubmit client script.Kindly note that multiple groups may have same managers but the list collector variable holding managers sho...

Question

Delegate approvers

When a manager or any other approver of a Request adds a Delegate to their account, is there a way to stop the Delegated user from approving their own Requests? We have a mixture of Requests that require the user to be added via a Variable on the Cat...

Question

Report reference column

Hello Guys! Do you know if it is possible to use dotwalking and show columns from incident_sla table if report is created based on incident table. I need to be able to assign tickets to group and user to assigned to, thats why i need to use incident ...

Question

Workspace yes and no popup

Hi,function onClick() { var comments = g_form.getValue("comments"); if (!comments) { alert('The "Additional comments" field must be filled in before the transtitioning to Canceled'); return false; } g_modal.confirm('Conf...

Question

Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

Question

Can someone please help me with the course "CMDB Fundamentals: Maintain the CMDB Health (Paris)" - Task 06: Configure Desired State Audit Rule.

currently, I am in the middle of learning the CMDB fundamental course. For the past couple of days, I am stuck on a simulation task "Task 06: Configure Desired State Audit Rule" REQUIREMENT: 1. As the Cloud Dimensions CMDB administrator, using CI Cla...

Question

Project workspace status report dropdown default

Hello All, On project workspace, For status reports we have the 'create new' button with dropdown option as 'copy' like in the below screenshot. I want to make 'Copy' as default button instead of 'Create new' and put 'create new' in the dropdown opti...

Question

Duplicate Email Notifications Sent to Assignment Group After Yokohama Upgrade

Hello All,We recently completed the Yokohama upgrade, and since then whenever a Service Catalog request is submitted, the assignment group receives duplicate email notifications. This behavior was not present prior to the upgrade. This issue impacted...

Question