ServiceNow Community

Revolutionizing Contract Management: Video Demos of ServiceNow's Latest Features (Part 2)

ServiceNow's Q4 2025 store release continues to push the boundaries of intelligent contract management. In this second installment of our video series, we showcase three additional powerful features that leverage AI and automation to streamline post-...

Article

Create a Major Incident vs Promote Incident

Hi all, When using the Create Major incident so that it creates a new INC and adds the candidate as a child INC, not all of the field values are carrying over to the Major INC. Does anyone know where we could update this to carry over all the field...

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Replace widget in esc?id=hrm_todos_page

How do you replace a widget in esc?id=hrm_todos_pageOldNewWhat are the steps that I need to do this? Thank you

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Update default values on a self-service Incident

Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.

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How to prevent users from closing an Incident if there are active Child Tasks? --

How to prevent users from closing an Incident if there are active Child Tasks? using flow

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Resolved! Design dcument for Mid Server

Hello Everyone,Can someone share me high/low level design document for Mid server? Thankyou

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Update Activity stream on My Requests for users in Employee Center to show all State changes

We are looking to improve the quality of information presented to the Requestor at the Employee Center level. Today, when the user goes to look at the status of an incident in My Requests, the only state changes they see is the initial one. How can...

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Trigger Multiple approval from flow

Hi all, I want to trigger based on some conditions i'm using multi row variable so each row has the approver based on the condition it should trigger to that specific approvers. Currently I have created a custom action where i'm getting output as com...

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Flow Designer - Ask for approval activity is not working

I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...

Question

Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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HOW TO HIDE KB ARTICLE IN AI SEARCH

Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...

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Tokyo

Different Workspace landing page as home page for different persona

We are using CSM Workspace as well as Manager Workspace [WFO] in our instance.We want to have Landing page of CSM Workspace as Home page for Agents and WFO Manager workspace landing page as home page for Managers. How can we do it?

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Preventing Duplicate Attachments in Bi-Directional Sync (sc_task to rm_story)

Hi Community, I am facing an issue with duplicating attachments while syncing files from Catalog Task (sc_task) to Story (rm_story). Scenario: Our integration is bi-directional: ServiceNow to Azure DevOps and vice-versa.The flow is: User adds an at...

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Request Management

Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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I have created inbound action and it should create req and ritm.

Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...

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