ServiceNow Community

Issue with UI Action

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG

Question

Feature field change and new Feature select the Impact of the story should be same new Feature field

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh When Feature field change on the story and new Feature selected in the available list and then the Impact of the story is to be fill based on the new selected Feature. St...

Question

Catalog Item Reference Variable Default Display Field Being Overridden

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source. By default, the Safe Epic table has the Number field as the Display Field. However, when I set up my Variable, it shows t...

Question

Bulk users licensing via excel sheet upload at catalog item [validate excel for correct UPN before]

hi Team,1. Current State (As-Is)A Service Catalog item uses a List Collector to manually select multiple users.The selected users are processed in a Flow Desinger /Integration where:User identifiers (UPN/email) are passed as comma-separated values.An...

Question

How to classify software with many versions to create a single CI to reference in incidents/problems

My organization has asked that the CI dropdown in incidents and other tasks display a single entry for each desktop application we use, in addition to other CIs. I've got filtering the dictionary reference handled, but I am wondering how and what sor...

Question

Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

Question

Resolved! Flow Designer...send email vs notification

Hi All. I need to create either an email or a notification within Flow Designer. I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer. What I wan...

Question

Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

Question

Resolved! In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

Question

How to allow ESS users to cancel Requests via Portal

What is the best method to allow ESS users to cancel Requests from the Service Portal?

Question
Service Catalog

Access issue in AI Agent Studio after plugin updates

While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...

Question

instancename@service-now.com is available in Zurich release?

Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...

Question

Service Bridge: Remote Choice Dependency Configuration Help Needed

In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...

Question
Agent Workspace
Cost Management (ITSM)
Incident Communication Management
Incident Management
Service Catalog

Has anyone faced this error while running the import schedules of SG-Tanium ?

Has anyone faced this error while running the import schedules of SG-Tanium ?org.mozilla.javascript.JavaScriptException: SyntaxError: Unexpected token: < (sys_script_include.ba5ad31a531030106747ddeeff7b1284.script; line 194)

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question