Article : UI Actions Issue: Duplicate Action Names Causing Unexpected Behavior

OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...

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Populating response in MRVS using onSubmit client script

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File Upload tool AI agent not extracting

Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...

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How To write simple JavaScript in Servicenow

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Want to add One field in Pop Up of problem task record

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teams integration with ServiceNow for Major Incident management

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Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...

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How to carry over category and subcategory from incident to change in related list

Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...

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