ServiceNow Community

Set Auto-assignment criteria to false on a HR Task created via scripting

Hi there,Through a script include, we are creating a HR Case and depending on a specific option, we are also creating an HR Task under that HR Case and assigning it to a HR group. When submitting the Record Producer, the HR Case get's created with it...

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Create request in cross scope

I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...

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Configure the CMDB Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...

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Adding an attribute to Rank Items button in Strategic Planning Workspace

We have created a custom column on our planning item table which populates the ADO Stack Rank field. In a Portfolio Plan in Strategic Planning Workspace we would like the ability to select Rank Items and rank the planning items based off of this fiel...

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Playbook errors: Request (Invalid Reference) on the Automation tab

I am getting multiple playbook errors when testing an Order Guide after installing the Sequential Fulfillment plugin. How do you resolve "Invalid Reference" for the "Request" field on the Automation tab for the activity in each lane.

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Flow designer RITM Approval not updating to Approved

Hi, We have a Workflow for REQUEST1. REQ approval generation - All OKAY here2. Now REQ table fields - Approval, Stage - They are updated to 'Approved' once approver approves them.3. But RITM field - Approval , is not updating to 'Approved'4. Create...

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Closed [closed_at] field not populated in ritms in requested item [sc_item] table

Hi,In the RITM (sc_req_item) table, some RITM records have the closed_at field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsistency ? No...

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Unable to publish sub flow

Hello everyone.I'm running into an error while trying to publish a sub flow in in flow designer and I'm unable to proceed. Looking for guidance from anyone who has faced this problem before.

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Getting this Error while running ATF

Hi Recently we have upgraded our instance to zurich i am trying to open an incident form in ATF and i am getting the below errorI created user with itil role and with that user i am opening the incident form and setting the values, getting this err...

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I want to hide the some lanes from agile board

Hi All,I want to hide some lanes from agile board like Draft and Ready for Testing.Specifically for particular Groups.For Group A i want to have Draft and Ready for testing in the Story board lanes.But For Group B I don't want Draft and Ready for tes...

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Workspace Essentials: Create a Custom Configurable Workspace from Scratch

Workspace Essentials Part 1 Table of Contents Creating a Scoped Application Using ServiceNow Studio Using Legacy Studio Building a Workspace in UI Builder Create Pages for the Workspace Record Page List Page Landing Page Adding Sid...

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Getting Started : Next Experience
UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

Data Retention policy implementation - Data Archiving - Learn about this task how to do this .

Data Retention policy implementation - Data Archiving - Learn about this task how to do this . Practical example i need to do in PDI please explain or any related document on this

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IRM | I want to understand how the Risk Assessment scoring logic works OOTB in ServiceNow

Hi Team, Greetings! As part of the current IRM implementation, we are required to design and configure specific logic within the RAM to support Risk Assessment , I would like to gain a detailed understanding of how scoring calculations work in Servic...

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Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience

Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...

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Is it possible to create button on major incident workbench just like view form and resolve?

Hi All, Is there any option to add UI action on MIM just like view form and resolve button. I have created a UI action called send survey but want to be use that button in major incident workbench. Please suggest me if we have any way to achieve this...

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