ServiceNow Community

Project Workspace — Managing Projects in the Modern ServiceNow Experience

Project Workspace in Strategic Portfolio Management ServiceNow’s Project Workspace is a project management application that is part of Strategic Portfolio Management (SPM). It brings planning, resourcing, financials, risk tracking, and reporting in...

Article

Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Unable to run the BR while importing the records using import option in list header of my table

using the Import option on list header, while importing the records into table that creates temporary import set table and transform map for every import load, so cannot create the transform map script over there to update the fields on target table ...

Question

PDf generation with HTML template With Loop funtionality

HI Community, I have requirement for one of the FRA report Form 55A which you can find online at https://data.transportation.gov/Railroads/Injury-Illness-Summary-Casualty-Data-Form-55a-/rash-pd2d/about_dataNow. I have incident and have 5 injury recor...

Question

Resolved! RITM approval event (approval.inserted) not firing

Hello SN Community, I have a requirement whereby manager approval is needed at the REQ level (this part is working) and security team approval at the RITM level (this part is not working) of a request ticket. The RITM approval portion is not working...

Question

Enabling SOW Actions in CSM/FSM Configurable Workspace

The fundamental purpose of Workspaces in ServiceNow is to enhance the agent experience by consolidating relevant records, tools, and workflows into a single, unified interface. This reduces context switching, improves efficiency, and increases overal...

Question

mapping custom requested_for variable to OOB RITM requested_for field.

I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...

Question

Servicenow Connector in CoPilot Studio keeps failing to connect when sharing Oauth2

I created an agent in co pilot studio and am using servicenow as a knowledge source using Oauth2 authentication. I was able to set up the client id, instance name and was able to test and confirm it was working for me. When I try to share the agent w...

Question

ServiceNow Upgrade Governance

ServiceNow Upgrade Governance Building a Sustainable Strategy for Staying Current on the Now Platform One of the defining characteristics of the ServiceNow platform is its continuous innovation model. ServiceNow releases two major platform upgrades e...

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Upgrades and Patches

How does Zboot works

Hi, We want to reboot our sub-prod and then clone it from prod. After Zboot how a user can login if we do not have data and instance is in OOTB state?

Question

Resolved! Include CI's for child classes on reference qualifier.

Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...

Question

Help with "Cloud Resource ID" lookup Rule

Hi,Can someone help or suggest some turn around solution for my below issue?My CMDB CI Lookup Rule " Cloud Resource ID" is behaving weird. First time it's not creating new CI if cudn't find a match. instead of it, it's assigning to a bad CI which is ...

Question

UI Action scrolls to Resolution section only if section was opened earlier

Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...

Question
Incident Management

How do we get the display value of reference cells in the multi-row variable set? i.e instead of displaying the sys_id.

How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.

Question
Service Catalog

Resolved! Searching reference fields in workspaces

I'm trying to figure out how automatic searches on fields are configured. When I create a case in CSM/FSM workspace and select the Account field, before I write anything a list of search results are displayed under the field. This search is updated a...

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