Open an Existing record Step is failing in ATF. The record was able to submit successfully from SP

• Question

HRSD Reference Architectures

When you decide on an outcome or objectives you would like to accomplish with ServiceNow, then you will want to map which products are needed to support those goals. The Reference Architectures shown here connect suggested outcomes to the underlying ...

• Article

Issue in the asset table list view

Hi Team, I have two users one user is Active(with itil role), second user is inactive(with no role).I have impersonated with 1st user,  in the list view of alm_asset.LIST in native view, I have checked with asset tag, Assigned to is showing  Same I h...

• Question

Knowledge Article Translation

How to show knowledge article in default English language to logged in user if translated version of knowledge article is not present in user's preferred language?Tried to set system property 'glide.knowman.search.default_language' but still it is no...

• Question

How can we add fields in one of portal widget

Hi Team, There is requirement to add  fields in the highlighted section in the portal .Can someone help that how can i add the fields here.    thanks 

• Question

Replicating Classic UI Behavior in UI Builder for a Custom Portal

Hello Members,   I am researching how to design a UI Builder layout that behaves similar to the ServiceNow Classic UI for a new custom portal I am building using UI Builder. The requirement is to have: A fixed header (banner) at the top A fixed ver...

• Question

Update comments within Approval

I have a Catalog Item which allows you to select up to three items from a list collector. Once the user submits, their manager has to approve each item that was requested. Once approved a task is created for the appropriate team to work on it. This m...

• Question

Now Assist to suggest service catalog items

Hello Community, Wondering if anyone has built a functional AI Agent, or FLOW that is capable of read and understanding the service catalog items inputted into it. And with that information, determine which form to suggest to the user in a comment if...

• Question

Change Background Image of OOTB Widget

Hi guys, im working with the employee center and want to change the background image of the "knowledge Homepage Search" widget. Can someone explain me how this works? Do i have to upload the image on db_image table or on the sys_attachment table? Aft...

• Question

i had requirement in fm_expense_line table we have amount filed

Requirement Statement:In the fm_expense_line table, we have an amount field (type: currency) where the user enters a value and selects a currency. There is also a custom field u_amount_usd (type: currency) that should store the equivalent amount in U...

• Question

Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

• Question

Flow Designer Subflow: “If Contact Exists” Condition Always Evaluates False After Contact Creation

Hi Community,I’m working on a Flow Designer subflow that handles Contact and Case creation when a new email is received via the email channel in ServiceNow CSM.Here’s the logic: Below condition is evaluated as false, even new contact record is create...

• Question

It is before insert business rule on sysapproval_approver table.

Filter conditions :group is not emptyapproval for starts with RITM.this script is working fine for catalog items with flows but it is not working for catalog items with workflows. I tried to debug but i got no valid answer for this. here groupid is g...

• Question

How do i add three more fields to the resolve pop up

Hi All, I'd like to add three additional fields to the Resolve Pop Up in Service Operations Workspace.i tried this method below: Solved: Add additional field on the Resolve Pop Up in Serv... - ServiceNow Community, but it didn't work. So is there a w...

• Question

How to set a work note in a UI action?

I created a client UI action that would a open new change request on press, however I noticed that if I try to set a work note during the creation - the script completely breaks and no record is created. No error is outputted either when i go to syst...

• Question