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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow CMDB Data Foundations Workshop Hosted by Brandie 24 Sep, 2025 06:00 AM PDT Event Details Online Live on ServiceNow: Fuel AI Agents and Workflows with real-time contextualized data Hosted by Lolita Honkpo 24 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Fuel AI Agents and Workflows with real-time contextualized data Hosted by Lolita Honkpo 24 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Fuel AI Agents and Workflows with real-time contextualized data Hosted by Lolita Honkpo 24 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for Legal and Contract Operations Hosted by Lolita Honkpo 24 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for Legal and Contract Operations Hosted by Lolita Honkpo 24 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Cross-Scope Access Error

Hi All, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

  • Question

Color Scheme Not Showing for Previous Months in PA Scorecards

Hi everyone,We're currently working on a Performance Analytics (PA) dashboard and have come across an issue with the color schemes in our Indicator Scorecards.Each Indicator has a direction, defined targets, and an associated color scheme — everythin...

  • Question
  • Analytics and Reporting
  • Color Scheme
  • Dashboards
  • Historical Data
  • Indicators
  • NOW Platform
  • Performance Analytics
  • Scorecards
  • Targets

Use Case: Multiple forms flow

Here is the scenario/use case: 1. We want a simple form where users can submit software for Review, which is required prior to purchase.  2. From the form there will be a manual review and 1 of 3 other forms will then need to be sent to the user to c...

  • Question

How to show Approval rejected person name in email notification

"Hello team, I have created an email notification on the Core Case (sn_hr_core_case) table. In the notification body, I need to display the name of the person who rejected the approval. Could you please help me with the script to show the rejected pe...

  • Question

Now Assist Analytics

HiI've been asked to produce a custom dashboard to track how our organisation are using Now Assist in HE Service Delivery, and how effective it is. I need to know how to report on the following... First Contact Resolution Rate - % of queries resolved...

  • Question
  • Analytics and Reporting
  • NowAssist
  • Platform Analytics
  • Reporting

Cascading filter in ServiceNow

I'm trying to create a cascading filter in a dashboard based on the Tower filed from the sys_user_group table. The idea is to filter across multiple tables where the assignment group is referenced, so that the tower filter applies to all the widgets....

  • Question

Filtering out Watch List Names

Need some help.I am using Platform Analytics.I have a dashboard, and have added a score visual to show the number of Incidents which meet the following criteria:Active = trueTags: excluding 'Dev Escalations'Escalation Priority: is one of Low, Medium,...

  • Question

Populate the catalog variable with User personal Detail

Hi, I have an issue with the User table where we have an Access Control List (ACL) defined for the Personal Detail section. This ACL specifies two roles that are required for accessing certain information. I also have a catalog item that includes use...

  • Question

Scripted filter for reporting on multiple related list

Unfortunately it is impossible to create a report that pulls data from multiple related lists. Reporting only supports 1 related list condition I need a report of all active groups where: the group manager is active,the group has at least one role, a...

  • Question

Record Watcher in UI Builder not refreshing data resource

Hi All,So I have created a custom dashboard in UI Builder to display some tiles using a repeater and card base containers. The repeater gets data from a lookup multiple records data resource configured to query the cmdb_ci_service_group table with co...

  • Question

ServiceNow GCC

Hi,ContextWe have an existing Cloud hosted solution which integrates with standard cloud hosted ServiceNow solution. Until this point, everything works as expected.ProblemOur newly released system can be hosted in FedRamp env. and we need to test int...

  • Question

Azure Integration for Agile Development 2.0

When setting up the integration and creating a Triage Board for another Task type, like Incident. After sending the Incident record to the backlog I have a Story in ServiceNow, that is tied to the Incident and a Story in Azure DevOps. When I make upd...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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