Assessments generated is not visible to Demand managers

Hi Everyone,  I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list. 

• Question

response to be converted into integer type

Hi Team,I am getting response in floating but i need to have data type as integer in postman response. How can i change the data type into integer ?retrieveUsers: function(pageNumber, pageLength) {        try {            var users = [];            /...

• Question

HAM alm_hardware table

Hi team, We are try to creating the alm_hardware table record but we are not able to create this record.. Error like "CMDB identification error occured during creation of ci". Like this error we are facing please help me out. Thanks,Manju

• Question

Case summarization unavailable in CSM workspace

Hi,We have enable Case summarization skill in our dev environment.After activation, the feature is available in native UI. However, it is not available in CSM workspace.Did anyone of you run into this issue?Thanks in advance!

• Question

copy sctask attachments - to rtim

Hi Team , can anyone please help me on this requiement . Ony for particular catalog item ' Snow Support '  whenever in sctask we have attached any attachment . the same to should copy to ritm . how to configure , can any one please help me . @Ankur B...

• Question

3 strike automation on incident form

Hi team , Issue Description:We are facing an issue with the Incident Three-Strike Policy automation in ServiceNow.Currently, when the Incident state is set to On Hold and the On Hold Reason is manually updated to Strike 1, Strike 2, or Strike 3, the ...

• Question

Need the Response and Resolution SLA timeline

Hi Team  can anyone please help me on this -  we Need the Response and Resolution SLA timeline data  from i can find this please provide me steps , i have to extract that data .  from which table i can find this data . Thanks

• Question

Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

• Question

Now Assist in Virtual Agent

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option? 

• Question

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

• Article
• Case and Knowledge Management
• Human Resources Service Delivery

Difficulty Level of CSA Certification Exam?

Is it very difficult to clear the CSA Certification exam in the first attempt?

• Question

Master Now Assist on ServiceNow: Free Video Series (Basics → OOB Skills → Advanced Topics)

Hola Community,   AI is becoming a core part of the ServiceNow platform, and Now Assist is one of the most impactful features transforming how end users, agents, and developers work. To help the community understand, adopt, and implement Now Assist c...

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what is the difference between form layout and form builder

• Question

Master Flow Designer: Learn with 25+ Free Videos (Basics → Real-Life Scenarios → Interviews)

Hola Community,   Over the last couple of years, I’ve been working closely on real-world ServiceNow implementations, and one thing I noticed repeatedly is this:   Flow Designer is one of the most powerful features in ServiceNow — yet most admins and ...

• blog