ServiceNow Community

Register today for the Kansas City SNUG!

Hello SNUG Members! We hope you will attend the upcoming 2025 SNUG Kansas City event! We are very excited that the meeting hosted by our customer, Burns & McDonnell! Local SNUG meetings are one of the best ways to meet and collaborate with other Se...

Event

Why Idea in SPM has two tables "idea" + "im_idea_core", not getting the use of two?

Our company has a requirement of creating a record producer for idea submission instead of idea portal.When i create on i need to choose one table but some of fields are in idea table and some of them are in im_idea_core table!confused in mapping out...

Question

Cannot select a extended column from the task table when creating a data visualisation list

Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...

Question

Decision Builder Conditions

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...

Question

Decision Builder Conditions

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...

Question

Client scripts on list edit

I am trying to do some checks on date fields and it doesnt work for list edit. How can I enforce the same rules on list edit?

Question

Any potential issues with disabling "Process Expense Allocation" scheduled job?

Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...

Question

Resolved! Relate the Task table to the sys user has role table

I'm trying to report on the ITIL users who do not have any tasks assigned to them. Trying to use the related list condition of "None"How do I relate Tasks->Assigned to to the sys_user_has_role?

Question

Portfolio Plan Custom Lens

I have a requirement to provide a top down organisational view, this would look like:Portfolio > Program > Project > TaskI have got to the point of creating the portfolio, programs, projects, and task associated.|The portfolio plan pre-loaded options...

Question

Interview question on ITSM for exp(1-2)

Hello Community,I am having interview on next can you share possible interview questions and real time scenarios for the experience (1-2) years on ITSM.

Question

Retrieve the record using exact match record functionality.

I would like to understand if we can get exact match in global search with any field like GBS Reference in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images below for ...

Question

In a Pivot / Heatmap why am I unable to assign the required 2nd breakdown?

I have defined two breakdowns and both appear to be working independently, i.e. I can create a breakdown widget and select either of my breakdowns from the breakdown selector. However, when I attempt to create a Pivot heatmap widget I can pick one or...

Question
Performance Analytics

RIDAC templates

I need to create a Decision record for every new Demand that is created. I thought of using a template for the Decision record and am unable to get that to work. I am able to set up a template for the Action record. Automation would be great too.What...

Question
Demand Management

Error uploading files to ServiceNow Mobile Agent on Android

Hello, we are using the ServiceNow Mobile Agent application. In this case, when we assign a security incident and it contains a file, such as Word, Excel, or PDF, we get an error message saying that the files could not be uploaded. We have noticed th...

Question

Detailed Design Workshop Material for PPM

Hello all, I'm trying to implement the PPM module within SPM from scratch and looking a detailed workshop material that covers the end to end process and the key considerations for configuration to accurately capture requirements.Does anyone have any...

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