ServiceNow Community

Asset Tag field is missing in receiving asset on a PO on Mobile Agent after Xanadu to Zurich

Hi, After updating to Zurich we notice that in the ITSM Mobile Agent applicatioin, this field we've been using for years is missing. I was not part of the original setup nor am I a developer but.... We have this asset tag field along with Serial numb...

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Agent Mobile App

Adding a new Planning State in SPW

I need to add a new choice value "On Hold" the planning state filed on the sn_align_core_planning_item table. What should be considered when adding a new value?

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Configuring the right standard change catalog in workspace

when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...

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Using CSM for internal processes (and with internal users)

Hi,I have a bit of a problem. I'm consulting (and implementing) at a customer who just got ServiceNow. There's another consultant of a different company in the project, who has much more experience than me. This consultant suggested that the customer...

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Customer Service Management

ITSMperformance analytics

Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...

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Developer Site Login Error and Loss of PDI

1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this Ser...

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Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

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How to use my extensions remaining

Hi, My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work. Thanks Max

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Resolved! What is the best approach for moving Smart Assessment Templates between environments?

As we are starting our journey to convert classic attestations to new attestations using the Smart Assessment engine we found ourselves at a decision point on how we migrate the templates between the environments. Background: we cannot build the temp...

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Determine if a requested item submitted from the Service Portal or the native service catalogue UI

Hi Guys, Is there a way I can determine if a requested item record is submitted via the Service Portal or the native service catalogue? Mussie

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Service Catalog
Service Portal

Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

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Zurich-EGRC Portal serarch "egrc" not retuning values

launch https://<instance>.service-now.com/egrc search - "egrc" not returning any value when service now admin search "egrc" it retrun values Same user in Yokohama able to search "egrc" and return values

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Solarwinds Service Graph connector URI error

Hello Experts, Need your urgent help here what am i missing. We are integrating ServiceNow with Solarwinds using Service Graph connector .1. Firewall port TCP on 17774 is allowed2. Permissions on SWIS API given by Solarwinds team.3. MidServer is up...

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Technical Dashboard development training deepdive (Platform Analytics)

HiCould someone please suggest Platform Analytics Technical Dashboard development training advance BR Bhim

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Anyway to Transfer Certifications

I completed the ServiceNow Fundamentals Course on a work email but have now set up using my personal email and have completed the CSA exam. is there anyway to transfer the Fundamentals certification over to my personal?

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