Register TODAY for the SNUG Live event on 6/10!

Hello SNUG Members!   Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you ...

• Event

Register today for the SF/Bay Area SNUG Event on 6/10!

Hello SNUG Members!   Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you ...

• Event

How have you implemented Unauthorized Change Requests for CMDB?

How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...

• Question

Understanding ServiceNow’s New Basic Authentication Restrictions – Complete Admin Guide

Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...

• Question

Gantt Chart column grouping in UI Builder

From the documentation, it looks like the Gantt Chart component in UI Builder can support grouping by columns, subcolumns, or data hierarchy but from the available documentation I have not been able to get any of this to work.Can anyone point me towa...

• Question

Videos in a widget on the right side

I was watching a recording in the Modern Intranet SIG and came across a business using ECP and doing something I want to do, but I'm unsure how to.  Here it looks like they have an intranet that has a 9 container and a 3 container on the right. They ...

• Question

Spoke Generator at K26 — I Built an Integration With Just Docs

Hey Community,   Following up on my Knowledge 2026 session, I've published a full walkthrough of lab CCL6465 — Spoke Generator Hands-On: AI-Powered Integrations — on the Now Bytes YouTube channel.   In this video we build a complete integration from ...

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#BLOG : Things Every ServiceNow Developer Must Know : Part 4

1)glide.ui.permitted_tablesBy default, system tables are restricted from reporting and data visualization. However, in certain scenarios, access to these tables is required for reporting purposes. While creating reports or data visualizations, we oft...

• Question

Understanding the AI Inventory Data Model in ServiceNow: Product Models, Digital Assets, and CIs

  The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...

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Guidance on IRE Configuration for HAM Implementation

Hi All,I am new to configuring Identification and Reconciliation Engine (IRE) rules and would appreciate some guidance.We are planning to implement HAM and I would like to understand the recommended approach for configuring IRE for classes such as Co...

• Question

how to configure live agent chat context variables to link with survey response?

can we link pre-chat survey questions/options to live agent chat context variables? How? Note that we are not using virtual agent. We want to pass the pre-chat survey responses(choices) to chat context variables and then eventually route the customer...

• Question

Webinar Reminder: Navigating the ServiceNow Ecosystem with Intention

Whether you're just getting started in the ServiceNow ecosystem or thinking about your next chapter, career growth often comes down to the choices we make, the skills we invest in, and the opportunities we're willing to pursue.   Join us tomorrow at ...

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How to add the indicator updated with above threshold as RED (>2120)

• Question

How have you implemented Unauthorized Change Requests for CMDB?

How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...

• Question
• Change Management
• Continual Improvement (CIM)