ServiceNow Community

Computer - How to Track when laptop was last used?

Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...

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Servicenow

How to know deleted records

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why we need to convert it into to string by toStringMethod() without to string its value are not get

var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...

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Call Support in Virtual Agent

I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option Thanks

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

I am not able to make list a favorite. pls guide me

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Guided Tour keeps looping for snc_read_only users

Hi All, A guided tour is set to auto launch on the homepage. Whenever the user with snc_read_only loads the page, it keeps popping the guided tour.Even they selected the option to stop opening the tour again, it keeps popping the guided tour. For oth...

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why we cant return object through script include ajax

hey when i share object/array from ajax script include at that time it cant receive whole object/array at client side , to resolve that i have to first convert object/array in string using JSON.stringify() method and at client side i need to parse t...

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Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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Sych between project tasks in SPM and order tasks in SOMT

Hi, I am creating project oversight in SPM from the order in OMT. I understand that whenever the order tasks gets updated, the respective project tasks also gets updated. My requirement is to update the order tasks whenever there is an update to pro...

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Populating ServiceNow Record Producer's Description Field with Only Answered Questions

Hello, I am currently working with a record producer that contains multiple questions, approximately 40 in total. Depending on the user's response to certain questions, other questions may be unhidden. Once submitted, the record producer creates a ti...

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PDI Instance is Offline shows unscheduled Maintenance

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance hOW TO resolve this issue.

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I want to display an alert when the size of an attachment exceeds 18MB.

When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?

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Need help auto-populating Configuration Item variable from selected Incident or Change

Hi All,I am working on a catalog item where the user can select either an Incident or a Change Request ticket using catalog variables.Requirement:If the user selects an Incident, the Configuration Item field from that Incident should automatically po...

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