Servicenow

umarknightr
Mega Contributor

How to know deleted records 

6 REPLIES 6

GlideFather
Tera Patron

Hi @umarknightr,

 

Type "Deleted records" in the filter navigator:

 

GlideFather_0-1757605793793.png

 

Then search by name, type or date (if you know something was deleted today for example)

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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @umarknightr 

 

DrAtulGLNG_0-1757605922051.png

 

Or, if you want to delete all records in one go:

  • Go to the table

  • Open the table directly (from the Table or List view)

  • Use the List > Select All > Delete option — but be cautious, as this will delete all records permanently."

 

DrAtulGLNG_1-1757605983444.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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jMarshal
Mega Sage
Mega Sage

All deleted records in SN will have an entry in the sys_audit_delete table, which allows you to undelete.

If you are looking for a way to know *when* a record is deleted, set up a notification on this table so that when it creates a record it will notify/alert an admin or group of admins...but make sure you apply a filter to the "when to send" trigger on the notification, so that it will only alert on certain tables (such as incident or a specific ci table) as there is a lot of data deleted on scheduled maintenance jobs, which will trigger as those records are also on this table.

...I hope this helps, but I am unsure if this will answer your question -- if you are rather looking for details on how to delete records that are apps which have been published using SN studio, please reply and I can give some advice on that too.

If this helps, please like and mark as correct, TIA! šŸ™‚

Dr Atul G- LNG
Tera Patron
Tera Patron

To get the deleted records:

 

DrAtulGLNG_2-1757606053001.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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