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No change in the Compliance score in the CMDB Health Dashboard even after adding new audit rules

why is the compliance score not changing even after new audit rules being added in the CI class manager?There are some existing audit rules but now I have added new audit rules for about 11 classes but i still see no change in the compliance score.Ca...

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Resolved! Geolocation tracking not working at set frequency – only updates on task actions

Greetings,I am working with the out-of-the-box geolocation tracking feature in ServiceNow. I understand there are two ways data can be recorded in the geo_history table:When saving or updating a record derived from the Task table (e.g., Work Order Ta...

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Error: Invalid column name 'TimeKey' while running SCCM second time

Hi All,I am facing below error when i ran SCCM second time and my SCCM version is 3.6.0 MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'TimeKey'.at com.microsoft.sqlserver.jdbc.SQLServer...

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Agent cannot see live chat popup

When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...

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Record Producr on Policy Exception Table

Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...

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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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I have created notification and added email script.

Hi, I have created notification and added email script. I have created on Approval table and Send to when record inserted or updated and who will receive is approver and what it will contain have used email script to set subject.Please find attached...

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Selecting group on Sprint Planning or Sprint Tracking boards

I am a member of the multiple Agile type groups and when trying to move between groups on the Sprint Planning board, a group I originally worked with is selected and all sprints & backlogs are visible. I have recently been added to another Agile type...

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Aggregation of Application Services

Hello,The business criticality of underlying Application Services should be automatically aggregated and displayed as High/Moderate/Low at the Business Application level in APM, leveraging out‑of‑the‑box (OOTB) ServiceNow behavior. If anyone has insi...

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SOW - Related List in Change Request - How to add anADD button

In Service Operations Workspace - Change Management module:we have a related record for Change Request -> ParentHow can we add an ADD button to the related list: Thanks in advance!

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Workspace Form Controller - How to expand returned data for recordMembers?

Hey all, I've been trying to research this, but I'm not able to figure it out...How do we go about adding more data to the form controller > form > recordMembers array? I'd love to have phone number setup in here as well, not sure why it's not by def...

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Resolved! Workspace Contact Cards - Contact Fields

Hey all, I'm having issues customizing the contact fields on a contact card... Any help would be appreciated. Here we can see that by default, the contact cards use this item:property type information, but we cannot data pill anything here or even u...

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Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

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Flow Designer

SAM Pro License Quesion

Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards

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How to view existing dashboards in configurable workspace - SOW?

I have a requirement to show existing workspaces available in the instance to be displayed under SOW workspace somehow. I am following this doc which tells me to take this approach - to Add an Analytics Center to a configurable workspace . Although I...

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Workspace : Next Experience