ServiceNow Community

Exclude some filtered data during cloning

I want to exclude some data from the Incident to be cloned into Dev and Test instance. How can I do that? Do I need to have a clean-up script to delete the data?

Question

Resolved! Auto-populate the existing software value

Hi @Ankur Bawiskar , I've created two catalog items: one for new software requests and another for existing software. When a request is made for software that's already approved, a link to the approved software appears at the top of the new software ...

Question

Resolved! How can I recognize pin pads and IP phones during ServiceNow discovery ?

How can I recognize pin pads and IP phones during ServiceNow discovery or how can I discover these things are not natively recognized by ServiceNow Discovery because most do not expose standard management protocols (like SNMP, WMI, or SSH).

Question

How to add a table to show up in my request

I have to make the items from ast_contract table visible on My Request.I tried to follow this: https://www.youtube.com/watch?v=R3yIZiuzwes However, the table is not showing in the drop-down list. When I checked why, it looks like it will only show ta...

Question

How to Improve Dashboard Drill-Down Experience in ServiceNow

Hello , our customers are experiencing a not ideal user experience when using the Platform Analytics dashboards.Currently, when a user clicks on a score in a dashboard widget, the drill-down functionality defaults to a classic list view. This is not ...

Question

Technical Error on Reopening Chat in Virtual Agent for Custom Topic with REST Integration

Hi Community,I'm encountering a technical issue with a custom Virtual Agent topic in ServiceNow named "XXXX". This topic includes REST API integrations and interacts with an LLM (Large Language Model) to generate real-time responses.Working Process:W...

Question

Can we group by list type field for single subcategory value in either simple report or PA report?

We want a report on rm_story table dot walking to demand table Subcategory field which is list type field(i.e. multi selection).Using normal report it groups multiple selected categories as 1 bar. but we want each category as separate bar.Tried repor...

Question

Export to powerpoint customization

I want to customize a format for portfolio report in powerpoint format. This format involves getting data represented in a table format for multiple projects, at times more than 30, which cannot be all put in a single slide for the presentation repor...

Question
Service Portfolio Management

SPM Resource Time Splitting

I am having issues within SPM resource and tasks splitting assigned time. When selecting "split time" I cannot reassign those hours to a new resource. I am forced to delete the records and recreate new assignments.

Question
Resource Management
Time Card Management

Guided tours for Change Management

New to servicenow and forum so I hope this is the best location to ask.. Im created a guided tour for change management and tried multiple different start pages as the CONTEXT (example: change_request.do) and the URL full path when I created the actu...

Question

while the configure the credentials of miro integration with ServiceNow

Hi all, While configure the credentails the miro integration with servicenow in the flow designer i am reciving error Can anyone tell me how to reslove this issue.

Question

Employee search Bar- Showing few catalog items only

Hi,We have migrated from Service portal to ESC.We are facing an issue that:There's one CI: "Other It Related Requests"When i search "other" i dont get any any result.where we have another CI: "Ninja NES"If i search "NES" it shows the related items li...

Question

Volatile Scores in visualizations

Hello Team, One of the weird things I have experienced in servicenow platform analytics, is that the scores on visualizations are volatile, which means even if there is data in scores table, sometimes it shows "no data" on visualizations. And once I ...

Question

PA report to show count as well as % for closed and non completed incidents

We are creating PA report to show total count of closed incidents vs total pending incidents and % of both in single widget on dashboard.For this widget we want Category breakdown. We have used category breakdown on each indicator and it is working o...

Question

Resolved! How to Redirect from OLD Content Site to Employee Center

We still have the old Content Management site active. After completing the config of Employee Center, we'd like to automatically redirect users going to "<site_name.service-now.com/ess to ".../esc".How would we configure that. We find methods to redi...

Question