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Flow Read Only Access for Specific Application

Hello Community,Can anyone help me configure Flow Designer restrictions in ServiceNow? I need to provide read-only access to flows within a specific application, but the out-of-the-box roles make all flows read-only and visible across all application...

Question

How to Add Custom Tabs to the Risk Record Page in Risk Workspace

Overview:If you want to optimize the Risk Workspace in ServiceNow by adding your own tabs (such as pre-details or post-details), you can do this by leveraging page collections in UI Builder. This guide walks you through customizing the risk record pa...

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Resolved! Show incident number and short description in reference variable

We would like to be able to have an incident number and the short description visible in a reference variable on a service catalog form when a user selects the relevant incident number. We've also been unable to get the short description to show in t...

Question

Adding new DBV table in related list conditions while creating a standard report

Hi All, I have created a new DBV joining 3 tables and I want to bring this Database view under Related List conditions while building a Report based on Table: Risk Identification [sn_risk_advanced_risk_identification]Hope the attached screenshot will...

Question

Resolved! Want to add virtual agent chat in service portal

Hi, I want to add virtual agent chatbot in service portal. I am doing this through service portal Configuration -> Designer page. In the preview it is showing correctly but not getting saved. Please guide me what am I missing. Earlier I have done th...

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Virtual Agent

Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept re

Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept request then chat box is closed then agent is unable to connect with customer.

Question

PPM Project Workspace > Financials 'widgets' Is it possible to re-order the widgets

Hello All!I have a requirement where I have to re-order the widgets in Financials in classic project workspace (Planning Console)I want the Budget Cost widget as First and then Total Planned Cost, then continued with Actual cost and others. Thanks an...

Question

Transform Map: How to display a custom error when a coalesce field is empty?

Hi everyone,I’m working on a Transform Map where one of the fields is set as coalesce.I would like to show a custom error message in import_log when this coalesce field is empty in the source data.I tried adding this check in the onBefore script: if ...

Question

Universal Task Checklist - No checklist item available

Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...

Question

Agent Client Collector (Times out eventually)

I have noticed through monitoring and reporting that on a certain midserver we have the number of Agents reporting "Up" decreases over time. Despite the hours where our operations are active, the number of machines reporting UP is quite low. I did th...

Question

ATF Advanced Risk

Hello, I am working on creating an ATF script for our Advanced Risk Workspace and need to select the Inherent Risk Impact questions. Below is a screenshot. Does anyone know how to get the ATF script to select one of the options from the drop down? Sc...

Question
Risk Management

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

Question

How to remove Related List from Workspace

How do I remove these 2 in CSM workspace. I cannot find it in the list

Question

VA: How to use custom "Request catalog item (LLM)" instead of OOTB one for all catalog items

Hello, I am building one custom "Request catalog item (LLM)" topic block and want the system to use it for all request raised within VA. Within topics, I can easily use the custom one to raise catalog item. But ones which appear while searching for a...

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