ServiceNow Community

Cost allocation across multiple cost centers in SPM Projects

Hi everyone, We are currently implementing ServiceNow SPM for a customer and we have a specific requirement regarding cost allocation. In some projects, the financial team needs to split the project costs proportionally across two (or more) cost cent...

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Application Specific Fields on Incident Table

We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...

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Restrict editing related list record in hr agent workspace

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...

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How to force Incident/Request record links to always open in SOW?

Hi everyone,I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to globa...

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Add underline (U) in TinyMCE html field in widget

Hi Teami have a html TinyMCE field in my widget. As you see in the image there isn't U in the options only B, I How can i add the U Thanks in advanced

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trigger on sys_email table in flow designer

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?Thank you!

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Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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How to use a PA widgets in a PA dashboard?

Hello everyone, I created a "spider" widget and I'm trying to insert it on a dashboard, but I can find the way. Platform Analytics > Widgets (like image bellow). Did you know, how to use this widget in the PA dashboards or in the UI Builder pages? Th...

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Service Mapping Troubleshooting Tips and Tricks

|| ServiceNow Service Mapping Troubleshooting Tips and Tricks || Make sure Discovery and Service Mapping plugin is enabled: Configure Entry point(s) properlyView MapRun DiscoveryIf some CIs are not discovered in SM, c...

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Service Mapping Troubleshooting Tips and Tricks

Use Flow designer to add/remove users from a Microsoft Exchange Distribution List

Hi Developer Community, Does anyone have any experience building a flow in Flow designer to add/remove users from a Microsoft Exchange Distribution List in a cloud environment? My flow is using the Microsoft Entra spoke and Look up User and Azure AD...

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What's been your NOW Assist experience

Hi, We have implemented NOW Assist as a pilot and the test group will be our service desk (SD) tier 1 group. I have activated the OOTB skills listed below however in testing with the group we found that the current OOTB skills does not add much value...

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Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

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Add a Single Score Visualization

I already follow the steps for configurations but why is still the task failed?

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Knowledge Article :- Show alternate KB articles when access is restricted

Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...

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Platform Fundamentals Academy - Current and Future Sessions

You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist. Sign up for future sessions h...

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