ServiceNow Community

ATF UI Action for Workspace

Hello,I have two questions regarding ATFs as it relates to UI Actions for a scoped app using workspace. I had existing ATFs that were working fine, but now that we are moving to Zurich, 10 of them no longer work. All of these do use a Run Server Si...

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Resolved! Is there any way to have the Demo data loaded in SPW.

Hello folks, I want to have some demo data for Portfolio Plan creation, is there any way to have the demo data.

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REQ to RITM

Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.Can anyone tell me how I can achieve itThanks in advance.

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Report on completion of playbook tasks

Hi Team, I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...

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Flow Designer Error

I am seeing error for flow designer when i changed From one update set to anotherError: " Your flow cannot be found. Flow sys_id:n"

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Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

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How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

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submit button in ui builder

why submit button on ui builder portal experience is not working as expected?(expected behaviour is it should ensure all mandatory fields are filled r not before redirect in to list view)

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UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

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Can we have two Client scripts on the same record

I have a doubt which goes like this:1. I have a client script onchange to run a script like when the channel is changed the category have only one set of options.2. And at the same time I am running another onChange client script like when the catego...

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UI Action Redirect to Portal - Pass caller_id to portal form requested_for where default exists

I am creating a context list ui action to create a hardware request from an incident record. I have it correctly opening a new tab to the correct form, but I am trying to pass the caller_id from the incident into the requested_for variable on the for...

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AI Control Tower || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...

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Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

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“Look up Objects by Filter” Action to Find AD Distribution Groups by Email

Hi all,I’m building a ServiceNow Flow using the Microsoft AD v2 Spoke’s “Look up Objects by Filter” action.The goal is to look up a distribution group name by its email address (e.g., dl-finance@company.com) so I can then add a user to that group.I a...

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Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

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