ServiceNow Community

Client script getOptions() issue (field choices not resetting when changing onChange field)

I have create an onChange client script on 'type' field with the logic to display choices in choice field 'suspension_reason'. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ret...

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Resolved! Auto-manage group members by department

Hey everyoneWe need to create a group that automatically includes users from specific departments (from departments table or department field in sys_user). We share the tenant with another part of the organization and we want a role that applies only...

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Users

How can we add the interactive filters on portal in servicenow

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Optimizing ServiceNow Data Lifecycle: Archiving, Rotation, and Cleanup Strategies

Executive Summary As ServiceNow instances scale across enterprise environments, the volume and complexity of data grow exponentially. Without a strategic data management framework, organizations face performance degradation, compliance risks, and esc...

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Client Script not working in SOW

Hey all - I did read through some other posts but didn't find what I was looking for as I had already done those steps of troubleshooting. I am working on rescoping some of our work as our SOW was stood up quickly and before there was much in docs/su...

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Global Search not able to find the records in Workspace

Hi team , how to fix this global search issue can anyone please tell , The issue is when i am searching this above record in workspace its throwing the below error.

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Add text to the banner/header frame in ServiceNow

Hello Everyone,I would like to add some custom text to the banner/header frame of all tables. Any idea on how to do this?

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Change Order is not working through Patch API.

Hi, I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using...

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Request for Guidance on Updating “State” Field in Security Incident (SIR Scope)

I need your guidance on updating the State field choices in the Security Incident [sn_si_incident] table within the SIR scope.Currently, the State field displays the OOTB values — Draft, Analysis, Contain, Eradicate, Recover, Resolved, Closed.I would...

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Resolved! How to update a glide_list field with multiple users from Look Up Records

Hello CommunityI’m trying to build a Flow like this:Look Up Records from table TableAGet all values from the reference field FieldA (which refers to sys_user) in those recordsUpdate a record in user_criteria, setting the User field (glide_list) with ...

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Automating Attachment Download – Bulk Attachment Downloads from List View

List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...

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SLA Trouble

The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version

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Execute pre-import script - Data stream

I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...

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How can i change the Link URL for the popoup on GENAI results

How can i change the Link URL for the popoup (Learn More) on GENAI results.Currenlty it is redirecting to external link -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298697Need to redirect to an internal KB Article

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Activities under Activity set are not triggering in a Lifecycle Event after Yokohama Upgrade

Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...

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Human Resources Service Delivery