ServiceNow Community

Workspace Contact Cards - Contact Fields

Hey all, I'm having issues customizing the contact fields on a contact card... Any help would be appreciated. Here we can see that by default, the contact cards use this item:property type information, but we cannot data pill anything here or even u...

Question

Reapply Lookup Rules UI action not reapplying all VITs

Hi, We recently updated our VR plugin to 26.5.3 and I have noticed that the reapply lookup rules UI action on the discovered items table is not updating all of the VITs that it used to.We have a process for unmatched/unclassed CI's where someone goes...

Question

I have created notification and added email script.

Hi, I have created notification and added email script. I have created on Approval table and Send to when record inserted or updated and who will receive is approver and what it will contain have used email script to set subject.Please find attached...

Question

What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

Question

Job

What are the chances of getting hired by ServiceNow after completing courses offered through ServiceNow University?

Question

Implementing PGP Encryption in ServiceNow for Secure PII/HRSD Data Exports

When organizations need to export sensitive HRSD or PII data to external data lakes or SFTP servers, encryption is not just a best practice - it's often a compliance requirement. ServiceNow doesn't provide native PGP encryption capabilities, so this ...

blog
Best Practices
Integrations
Now Experience UI Framework
Support - Customer Enablement

SAM Pro License Query

Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards

Question
Asset Management

Update Activity stream on My Requests for users in Employee Center to show all State changes

We are looking to improve the quality of information presented to the Requestor at the Employee Center level. Today, when the user goes to look at the status of an incident in My Requests, the only state changes they see is the initial one. How can...

Question

Platform Analytics (List): Display Catalog Item Variable Names on Columns

Hi all,I’m building a Platform Analytics dashboard using a List/Table visualization on sc_req_item. I’m trying to display Catalog Item variables as columns in the list, ideally by variable name (for example: variables dot region) so it’s readable and...

Question

Uninstalled Application still showing in My Company Applications

Hi all,There is a custom application that I built through ServiceNow studio. I uninstalled it from my instance, but it has been more than 2 hours and it is still being shown as 'Installed' in 'My Company Applications' whereas it was successfully dele...

Question

Resolved! External webcam is required or not for CSA

Hello , Can anyone please confirm the camera requirements for the online proctored CSA exam ? Is an external camera required ? or an internal laptop camera is ok ?This is what I have received confirmation from ServiceNow my learning guide.for exams t...

Question

HTML command not working in Custom action input

I created a REST API for Jira, I'm trying to add HTML command for the input action 'Description' like below but when I see the result in Jira I see the HTML command not working. Also I added space to each field in Description in the Action inputs see...

Question

csm portal

In CSM Portal, contacts can see the Product field (record producer)while creating a case, but no product values are displayed in the dropdown. I have verified there are no variable restrictions, table access is correct, and the contact has the requir...

Question

New Banner showing after Zurich upgrade

We upgraded to Zurich last night. Now we're receiving a new banner when we access our dashboards. How can we remove this banner? Maybe it goes away over time? Thanks

Question

g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5'; var ga = new Glid...

Question