Survey is only accessible to caller and not accessible to other who are receiving notification

I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and co...

• Question

In NERM, what is the table we need to use to report on Extended Resource Assignments

Hello AllIn NERM, is there a way to report on Resource Assignments that have been extended. In previous resource management module with Resource plans there used to be a fields to capture Extension state and type. Is there an equivalent we can report...

• Question

IntegrationHub ETL is a downgraded version of Classis transform maps?

For me, IntegrationHub ETL is a downgraded version of Classis transform maps.Reason:1. Using classic transform maps also I can target several target tables for a single data source.  Whats special with IHETL?2. Its easier to write scripting like onst...

• Question

Custom Search for changed incident padding

Hi All,I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a...

• Question

Process requirements

Dear ServiceNow Community,I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would...

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integrating with forgerock IDM in SAM Pro

• Question

Notes in dashboard

Hi Folks, How do i add Notes in dashboard?

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Approvals SLAs or OLAs

Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards

• Question

Update set

Is it possible to move the custom tables in scoped app to another instance?If yes, please let me know the process.Thanks

• Question

Govern AI Assets and speed up onboarding: Use Process Mining to optimize AI Control Tower workflows

As organizations scale AI adoption, governing AI assets becomes increasingly complex and teams need visibility to ensure AI asset management align to business goals. This session explores how ServiceNow Process Mining transforms AI governance by rev...

• Event

What's New in the Q1 store release for Workplace Service Delivery

Join us for a deep dive into the latest Q1 store release for Workplace Service Delivery. We'll cover new features and enhancements such as invitee availability on reservations, map based admin tools, workplace analytics dashboard and more!   Don't m...

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You Don’t Have to Do Everything

One of the most important shifts in navigating the ServiceNow ecosystem is realizing that no single person is meant to do everything. This week, we’re focusing on understanding how roles interact across the ecosystem to build clarity around collabora...

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Update Now Assist in AI Search on ESC Portal to open links in new tab

hi @Andre Ramsarran @Victor ChenWe are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or cata...

• Question

servicenow integration with verizon creating duplicate tickets

we have tfs- service now - verizon integration and other way around which was working properly, for few tickets if tfs raised we create a ticket  send a referance and working as expected in turn this creating a duplicate entries in verizon side.

• Question