Create Different Assessment for Demand Stakeholders

The OOB Demand Notifications are not Appropriate for our Organization. I have already created a new functioning Assessment (very simple) and want to use that to score my demands and appear on the Demand Workbench. I want to turn off the OOB Assessmen...

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• Service Portfolio Management

Bring the ServiceNow AI Platform to Any Employee Experience with the MCP Platform Manager

    This is the first post in a series kicking off our journey to deliver Model Context Protocol (MCP) server support. MCP is evolving quickly. We will share updates as the ecosystem matures and as our products grow alongside it.Leaders in AI know t...

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How to disable menu options on platform analytics dashboard

Is it possible to disable the options from platform analytics dashboard, I would like to disable delete, share and duplicate options from below 

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Playbooks Best Practices - Workflow Automation CoE

Workflow Automation CoE > Playbooks > Best Practices   Guidance and practical tips   Application Scope Create Process Definitions and Activity Definitions in a scoped applicationUse ServiceNow source control integration with Git for versioning, f...

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• Playbook Experience
• Process Automation Designer

How to change the theme for Experience in Xanadu Version

I want to change the theme for my ui builder experience. Currently inside of settings it says that the parent application, uxr base unified app, sets the theme for this experience under the branding and theming section. I used portal app shell to cre...

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Improving efficiency with assignment assistance

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...

• Article

UI Builder - Component to create a new record within modal?

Hi all, I am trying to display a new record in a modal on UI Builder. I want the user to fill in this form. However, I can not identify which component I should select in order to show a new record for a fixed table? I'd appreciate any help. Thanks. ...

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Discovery status canceled troubleshooting steps

Hi All, In my client instance, one Discovery status record was canceled due to the Max Run Time limit set on its parent Discovery schedule. It’s been around 8 days, and the ECC Queue is empty, so I’m unable to trace the exact failure reason directly....

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• Discovery

Best Practice for Service Documentation in Field Service Management

Hi everyone,we are currently working on improving our service documentation process in FSM and would love to get some input from the community.Our current setupOur FSM agents document their activities in the Activity Stream (comments).In addition, th...

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Unable to Create Metric Definitions for GRC Tables

I’m facing an issue while trying to create Metric Definitions in ServiceNow.Here’s the situation:The user has ITIL, metric_user, and metric_admin roles.The user’s application scope is locked to Global (cannot switch to other scopes).The user wants to...

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Embedding Field Service Questionnaires into FSM Playbooks

Hi everyone, we’re looking for a clean way to integrate Field Service Questionnaires (Surveys) directly into a Field Service Management Playbook so a technician can complete all steps in one surface and then close the playbook. Today, technicians hav...

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Need to set up "Start Microsoft Teams meeting" collaborate option in SOW

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Changes to Update Sets with Clone Process

As we were reviewing documentation for the Zurich release, we noted the following highlights related to the Clone Admin Console:Configure the update set preservation up to 12 minutes before the clone executes.Preserve your in-progress update sets, re...

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Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

The recipient of the email notification include Requested_for, Watchlist and Opened_by users(multiple recipient for single email). based on the user roles the link in the email should redirect either to SP or to Native UI page. How to achieve this? @...

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