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Community activity

Adding AS400 to Discovery

Out of box, ServiceNow does not give us the ability to scan and classify AS400 devices. However, if your AS400 administrator is willing to open SSH on the boxes, then you can create probes and sensors to do the work just like as if it was a Unix mach...

  • Question
  • Discovery
  • Service Mapping

Resolved! ATF Scripted step output not returned for next step

I configured a server script ATF step where I get information from the hardware table PRD instance, compare this to what is defined in the instance the test is run on to identify IP addresses that I can run a first discovery on automatically.  While ...

  • Question

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

  • Question

Scripted Data Resource UI Builder

Hi I'm trying to use some scripted data resource in UI Builder for a report (data visualization - type: vertical Bar). I've tried many and I have the following findings: - if I use "Add data manually" and paste a JSON with the data that I want to dis...

  • Question

Control Visibility of attachments of in KB Articles

  I want to show only pdfs attached in the article body not the jpg files in the portal of the knowledge article.If I make display attachments false I am missing pdfs along with jpgs.suggest better approach.  

  • Question

Connecting ServiceNow IDE & Build Agent to GitHub

Prerequisites Access to ServiceNow IDE Access to Build Agent (Zurich) GitHub Account Contents Creating your GitHub access token for authentication – Part 1 Create a new repository for your new or existing app. – Part 2 Set up ServiceNow IDE to...

  • Article

Resolved! Vanity/Custom URL configurations

Good afternoon!  I just have a few questions regarding the setup of an alternate URL/DNS Entry.  We worked with our Boundary team to develop a new DNS Entry/URL for our instance utilizing an IP address. We didn't notice any issues until we started se...

  • Question

CMDB

What does 'Depends on:runs by' and 'Depends on: Used By' means? 

  • Question

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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