ServiceNow Community

ServiceNow Teams integration : Agent button to contact end user without showing agent name

Hi all, I integrated ServiceNow and MS Teams. This works very well. in Service Operation Workspace, agent can contact end user via teams. It open Teams then conversation is imported. My requirement is when Agent contact the end user, it doesn't show ...

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How to reclassify a CI from one class to another and preserve all the custom attributes?

Hi,So we have a custom table called Robot process (u_cmdb_ci_robot_process) and then we now have an OOB table called Base robot (cmdb_ci_base_rpa_robot). They want everything moved from custom to the OOB table which means reclassifying everything and...

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ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

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Catalog items

Other delivery company free form field, info provided in portal by customer, not showing in the back-end

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Variable editor not visible in some SCTASKS

I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...

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How could I add a new aggregate function for data visualizations?

Hi everyone, Maybe what I am trying to achieve is a bit strange. I'm trying to build a line chart Data Visualization in UI Builder and I'm running into some limitations that I'm not sure how to solve. I was asked to build a Data Visualization that al...

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How to change date format in system to be 1-Oct-2026

How can I change the date format for all dates filed in the system to be like this (name of month in letters): 1-Oct-202611-May-2026

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How to limit the Write Access of Platform Analytics Dashboard to Admin users only?

I want to limit the Write Access for the "Platform Analytics Dashboards" to Admin users only. I tried modifying ACLs on pa_dashboard and par_dashboard but nothing worked out. Can anyone help me out on this?

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How to create a new Associated Intents

Dear all, As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent 1- First when I add Static choice to the flow I get information : "Static Choice is not supported on: AI Agent Background, AI Agent...

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Avg time taken from when RITM was opened--RITM was moved to Approved stage

Hi,I need to create a report on avg time taken (in days)for a request from when it was opened and when it has been moved to approved stage. Could anyone help me on this

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Dashboard
Performance Analytics
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Welcome to the Developer Passport: Australia Release Preview

Introducing The Developer Passport: Australia Release Australia release season is here, and we're not doing it like we used to. If you've been around the Community for a minute, you know TechNow, our trusty single-session breakdown of everyth...

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Error Message coming twice in workspace view

Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...

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Catalog Item Price is not Showing Correctly

There is a catalog item that has two different prices defined based on the Division. However, when users submit the form, everyone receives the same price of 20 euros. Does anyone know what could be causing this issue?

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Taxonomy topics on esc are showing on alphabetical instead of order

Hello All,I have created some taxonomy topics also have order value for those topics but still those topics are coming in Alphabetical order only in esc portal.@Ankur Bawiskar any idea what can be done?

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Need Help with Report on Controls

Hi, I need help with a report. My requirement is when user select a risk statement, I need to show all the Controls associated with the Risk Statement.The relation between Risk statement to controls is as follows:Under Risk statement , there is M2M t...

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