ServiceNow Community

Best Practices for Implementing Policy and Compliance for New Organizations

What is the recommended approach to setting up Policy and Compliance for an organization that is completely new to the module? How should we get started with the initial configuration, and what foundational setup steps are critical? Which linkages an...

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Policy and Compliance Management

Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

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Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table

Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...

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How to hide the New button in the Teams related list for non-admin users on Service/Service Offering

Hello Community, On the Service and Service Offering records, there is an OOTB related list called Teams. In this Teams related list, the New (and Edit) buttons behave as follows:• For admin users, the New and Edit buttons are visible and records can...

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Software revocation for Saas products

Hi All, Does anyone have any idea on software revocation for Saas products? like jira,adobe etc Reclamation rules and removal candidates were created automatically . there are 2 ways to revoke one is CSD and manual Is there any automation(integration...

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HR case is getting auto-closed when created from record prodcer

Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...

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CHEKING FOR INACTIVE GROUP FOR MAINTANCE TABLES

WHEN THE END USER SELECTS ACTION TYPE AS INACTIVE THE SELECTED GROUP HAS TO CHECK IN THE 5 MAINTENANCE TABLES FOR THE GROUP AND IF SELECTED GROUP HAS STILL HAVE SOME ACTIVE RECORDS THEN IT SHOULD AN ALERT LIKE(" the user first to remove the routings"...

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Standard Change Templetes.

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...

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Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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About migrated to RaptorDB

Our internal ServiceNow Production instance has been migrated to RaptorDB.The Non-Production environments remain on MariaDB.We have observed several issues, and we have already requested improvements from ServiceNow.With that in mind, I would like to...

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Why does Discovery not use sys object source table like its intended to?

Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...

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ServiceNow Bar Chart Race Widget | D3.js Data Visualization

We are all used to the standard reporting widgets in ServiceNow. They are functional, reliable, and exactly what we expect. But sometimes, you just want to see your data move. Demo Video: https://youtu.be/PiJ1r4QRxGU I built this Bar Chart Race w...

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Analytics and Reports
Scripting and Coding
Service Portal Development

HR cases is getting auto close complete after submitting the form

Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...

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HR Case is getting Auto Closed

Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...

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