ServiceNow Community

IT Agent Dashboard on Service Operations Workspace

Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.

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Cost field in Hardware table is setting up currency code as per user performing the data load

Problem Statement:1. On the process of the data load for cost field in Hardware table, in the upload file if I enter for eg: 120 it uploads Rs 120 in the cost field considering my location.2. Eventhough I enabled the system property for single curren...

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How to resolve three common errors in Flow Designer

Flow Designer is powerful, but even seasoned users run into the same common snags now and then—flows that won’t open, sys_id not found errors, tasks blocked by security rules, and stuck flows. This article may help resolve some of these errors wit...

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Flow Designer

My completed courses and certifications are not appearing in my ServiceNow University profile.

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.Can anyone help me recover my history?

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Hide a field in a catalog item view based on requestor's user role

Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...

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SharePoint / ServiceNow Integration

I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...

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attested field

Hello, I'm working with the attestarion rules and doing some testing, I already complete a couple of attestation task acepting and rejecting diferents CIs and I don't see the field "attested" change in any case. May someone tell me the purpose of tha...

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Data import and transform map and fix script issue

Hi Community,I have come across a weird issue. I am working on use case to import data from MySQL to ServiceNow using a JDBC data source. I have created 5 data sources (one for each table of MySQL). The next step is to map all the loaded data into on...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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doubt about records scope

Hi everyone, Q: Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) must be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuity - Core, etc. ) or can they be in glob...

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Collapse Container no longer showing under Components in UI Builder

Hi there. I am trying to add an expand/collapse section in my Advanced Analytics Dashboard but am no longer seeing the collapse container that I have used in previous dashboard. Has this changed with Yokohama and if it has can you explain to me how...

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How to see attributes of all tables

Hello All, As we have CI class manager for CMDB class (table) from where we can see all the attributes or Description or Definition of CMBD tables, do we have something similar related to other tables like - Hardware Asset Management Table (alm_hard...

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Data Foundations

NEW to ServiceNOW

Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.

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Impact categories, bia templates, timeframes records scope

Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...

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Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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