I want to display an alert when the size of an attachment exceeds 18MB.

When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved? 

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Call script include to a Reference field in a variable set

I have a Business Service Field i want to filter using a call to a script include. Yes this could be done user simple but this is a small sample to a bigger issue. Im having issues calling to a script include from a reference qualifer variable in a v...

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Actual End Date onchange client script is not working

When change request state is moved to implement state actual start date is mandatory. If actual start date should not be  greater than actual end date.i  have written onChange client script for actual start date. But it is not working properly. var c...

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Cisco ACI Discovery

Hello, anyone in here managed to get Cisco ACI Infrastructure into the CMDB via Discovery? If so, how did you do it? SNMP misses crucial information and i could not find any OOTB Pattern for Cisco ACI. Thanks in advance.

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How to hide approve button based on role in service portal

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Duplicate item visible & Short description is not visible for those on ESC portal

Hi Everyone, -I'm not able to see the short description of item and multiple duplicate item(software model) visible with same name as see in below screenshot  item is record of software model:Expected behavior is in below screenshot which is unique a...

• Question

Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request. 

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

• Question

Trigger Data Certification for newly created CI

Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you

• Question

Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

• Question

Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

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Issue with NowAssist Agent Deployment on Client Instance

We have successfully developed a NowAssist agent in our instance, which utilizes the native file upload tool to process responses based on a five-page Word document. The agent, with its detailed instructions, functions perfectly in our environment. H...

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Auto assignment of sn_cmdb_user for CMDB Workspace

How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...

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