ServiceNow Community

Time zone on the user preference section

Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...

Question

Project task parent field shows empty because reference sys_id does not exist (broken reference)

We are seeing an issue in pm_project_task where the Parent field shows empty in the UI, but in the XML the parent field contains a sys_id, for example:parent = c86566d1fb66e618ebd3f027aeefdc88 (display_value is empty)When we try to open this sys_id d...

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Resolved! Connecting Discovered Application Services Across Service Maps

Hello Community,I have a question regarding Service Mapping. When Discovery creates application services and generates their respective service maps, is there a way to connect one discovered application service to another within a single service map?...

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Service Mapping

Issue with Catalog Tasks in a Standard Change

I have a Flow Design for a Request to Build a Server.This flow has the action to create a Standard Change using a Standard Change Template built for this, and it populates the Request variables into the Change Form on customized fields.This process...

Question

ServiceNow AI Lens: Bringing Visual Intelligence to Forms, Service Portals, and Mobile Experiences

In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. Manually interpreting this data and entering it in...

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On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

Question

RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required

Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...

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How do we govern Risk Accepted Problem records in Servicenow?

Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...

Question

I smVirtual Agent - 2 Catalog Items Render Differently

We have ITSM Pro and I am working with Virtual Agent. I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this...

Question

Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

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How to Identify Actual Devices vs Secondary IPs in Credential-less ServiceNow Discovery

We are currently implementing ServiceNow Discovery for a customer on the Yokohama release.When ServiceNow Discovery runs with valid credentials, servers are discovered successfully. Discovery is able to collect detailed OS-level and network interface...

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Discovery
Service Operations Workspace

Live Agent Chat interaction notification issue

Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...

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How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

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How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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